Property Claims Handler

Adjusting Appointments Limited; Newport; On-site; GBP 28,000; Full time

Job summary

A leading loss adjusting organisation is seeking an experienced Property Claims Handler to join their dynamic team in Newport. The role involves managing a caseload of property claims, engaging with clients and insurers, and providing outstanding customer service in a fast-paced environment, with a salary of up to £28,000 plus benefits.

Benefits

25 days holiday plus option to buy additional days

Qualifications

• Experience in Buildings/Property claims handling required.
• Ability to manage and prioritise workload.
• Excellent customer service skills needed.

Responsibilities

• Manage own caseload of new and existing property claims.
• Liaise with customers, clients, and insurers.
• Handle technical questions and assess claims.

Skills

Customer service skills

Time management

Empathy

Complaint handling

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional