Property Claims Handler

Adjusting Appointments Limited; Manchester; On-site; GBP 24,000 - 28,000; Full time

Job summary

Une entreprise dynamique dans le domaine de l'ajustement des pertes recherche un Claims Handler pour gérer des réclamations sur un territoire national. La personne retenue sera chargée d'un portefeuille de réclamations, assurant un excellent service client tout en gérant les défis liés aux sinistres, tels que les dommages causés par le feu ou l'eau.

Benefits

25 jours de congés annuels plus la possibilité d'en acheter d'autres

Qualifications

• Expérience en gestion des réclamations immobilières de bout en bout requise.
• Capacité à gérer et prioriser sa charge de travail.
• Expérience de travail dans un environnement orienté vers les objectifs.

Responsibilities

• Gérer un portefeuille de réclamations, répondre aux appels entrants et aux instructions électroniques.
• Liaison avec clients et assureurs par téléphone, email et écrit.
• Évaluer les réclamations pour déterminer la responsabilité et décider d'accepter ou de refuser.

Skills

Excellent customer service skills

Diary management

Empathy skills

Ability to handle complaints

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional