Property Claims Handler

Adjusting Appointments Limited; London; On-site; GBP 28,000; Full time

Job summary

A leading dynamic loss adjusting organization is seeking an experienced Claims Handler to join their vibrant team in London. This role involves managing your own property claims caseload, dealing with clients and insurers, and ensuring timely resolution of claims. Ideal candidates will have strong customer service skills, experience in claims handling, and the ability to manage challenging situations with empathy.

Benefits

25 days holiday plus the option to buy additional days

Qualifications

• Experience in building/property claims handling cradle to grave.
• Ability to manage and prioritise workload effectively.
• Experience in dealing with challenging situations and complaints.

Responsibilities

• Manage your own caseload of new and existing property claims.
• Liaise with customers, clients, and insurers via various communication methods.
• Assess claims and make decisions on liability.

Skills

Customer Service Skills

Diary Management

Empathy

Prioritisation

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional