Property Claims Handler

Adjusting Appointments Limited; Greater London; On-site; GBP 28,000; Full time

Job summary

Une entreprise dynamique de pertes ajustées recherche un Claims Handler expérimenté pour rejoindre son équipe de gestion de réclamations. Le poste exige une excellente gestion du temps et du service client, tout en permettant de travailler avec des clients sur des sinistres liés à des dommages aux biens. Ce rôle est essentiel pour assurer la satisfaction du client dans un environnement dynamique.

Benefits

25 jours de congés annuels plus option d'achat

Qualifications

• Expérience en gestion de réclamations immobilières de bout en bout.
• Excellentes compétences en service client par téléphone.
• Capacité à travailler dans un environnement ciblé.

Responsibilities

• Gérer les appels entrants et les instructions électroniques.
• Suivre l'évolution des réclamations dans les délais stricts.
• Prendre des décisions concernant l'acceptation ou le refus des réclamations.

Skills

Service client

Gestion du temps

Négociation

Job description

Social network you want to login/join with:

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional