Property Claims Handler

Pertemps; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une organisation d'assurance mondiale recherche un Property Claims Handler à Glasgow, offrant un environnement de travail hybride. Ce poste clé inclut la gestion et le traitement des réclamations immobilières tout en garantissant une satisfaction client optimale et un haut niveau de service. Vous bénéficierez d'une formation de premier plan et de nombreuses opportunités de développement professionnel.

Benefits

Competitive salary and pension scheme

25 days annual leave with the option to purchase 5 additional days

Private medical insurance

Subsidised gym membership

Access to learning and development opportunities

Qualifications

• Expérience antérieure en gestion des réclamations est essentielle, avec une préférence pour l'expérience en réclamations immobilières.
• Capacité à gérer une charge de travail élevée et à travailler sous pression.

Responsibilities

• Traiter les nouveaux avis de réclamation et guider les clients/brokers à travers les étapes suivantes.
• Gérer les réclamations conformément aux niveaux de service internes et aux exigences de qualité.

Skills

Negotiation

Attention to detail

Customer-first approach

Claims product knowledge

Education

Relevant insurance qualifications

Job description

Property Claims Handler – Glasgow | Hybrid Working | Up to £30k

Are you an experienced Property Claims Handler looking to develop your career with one of the world’s leading insurance providers?

Our client, a global insurance organisation, is seeking a Claims Handler to join their Property Claims team based in Glasgow, supporting operations across South Africa. This is an excellent opportunity to grow professionally within a respected and inclusive international business, offering top-tier training, benefits, and long-term career development.

About the Role

This role is responsible for delivering a professional, accurate, and timely claims handling service across a portfolio of property insurance claims. You will play a key part in ensuring claims are resolved efficiently, fairly, and in accordance with policy terms, while liaising with brokers, clients, and third-party providers.

Key Responsibilities

• Process new claims notifications and guide brokers or clients through next steps
• Collect and assess relevant documentation to evaluate policy coverage and loss
• Handle claims in line with internal service levels, industry standards, and quality requirements
• Make timely and accurate claim decisions including reserving, updates, and payments
• Liaise with loss adjusters, brokers, attorneys, and other professionals where required
• Monitor and report on performance of third-party service providers
• Manage high-profile and complex claims with support from senior staff
• Address complaints and identify high-frequency loss patterns to support underwriters at renewal time
• Ensure recoveries and fraud indicators are reviewed and acted on appropriately
• Maintain a high level of customer service and fairness throughout the claims process

Skills and Experience Required

• Previous claims handling experience is essential (Property Claims experience is a plus)
• Relevant insurance qualifications are preferred
• Strong written, verbal, and negotiation skills
• Demonstrated claims product knowledge and a customer-first approach
• High attention to detail and ability to manage a high-volume caseload
• Works well under pressure and as part of a team

What’s on Offer

• Competitive salary and pension scheme
• 25 days annual leave with the option to purchase 5 additional days
• Private medical insurance, life assurance, and share purchase plan
• Subsidised gym membership
• Access to learning and development opportunities

Culture and Values

This organisation operates with a strong commitment to integrity, client focus, respect, excellence, and teamwork. They foster a workplace that is collaborative, ethical, and supportive, where diversity and inclusion are fundamental. Adjustments and accommodations during the recruitment process are available upon request to support candidates with disabilities or long-term conditions.

If you're looking to grow your claims career in a dynamic and inclusive environment, we’d love to hear from you!

Pertemps acts as both an employment business and an employment agency.