Property Claims Handler

TN United Kingdom; England; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking an experienced Property Claims Handler to join their dynamic team in East Riding of Yorkshire. This role involves managing a diverse caseload of property claims, ensuring exceptional customer service, and liaising with clients and insurers. You will be responsible for assessing claims, making decisions on liability, and managing third-party suppliers. With a focus on empathy and effective communication, you will help clients navigate challenging situations following property damage. This is a fantastic opportunity to contribute to a vibrant team while enjoying competitive benefits and a supportive work environment.

Benefits

25 days holiday plus option to buy additional

Flexi benefits

Qualifications

• Experience in cradle to grave property claims handling is essential.
• Ability to work in a targeted environment and manage own workload.

Responsibilities

• Manage a caseload of property claims from start to finish.
• Liaise with clients and insurers via phone and email.

Skills

Buildings/Property Claims handling

Customer service skills

Diary management

Prioritization skills

Handling complaints

Empathy skills

Job description

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Property Claims Handler, East Riding of Yorkshire

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Client:

Adjusting Appointments Limited

Location:

East Riding of Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f1ef1f20a75f

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Job Profile

Property Claims Handler

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional