Property Claims Handler

Adjusting Appointments Limited; Devon and Torbay; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading dynamic loss adjusting organization is seeking an experienced Property Claims Handler to manage property claims, ensuring exceptional customer service. The successful candidate will be responsible for a caseload of claims, dealing with inquiries and liaising with clients. Competitive salary of up to £28,000 per annum along with flexible benefits including holiday options.

Benefits

Flexible benefits including 25 days holiday

Option to buy additional holiday

Qualifications

• Essential experience in buildings/property claims handling from start to finish.
• Ability to handle customer complaints and challenging situations.
• Experience in a targeted working environment.

Responsibilities

• Manage a caseload of new and existing property claims.
• Liaise with customers and stakeholders through various communication channels.
• Assess claims to determine liability and make decisions.

Skills

Customer service skills

Diary management

Prioritization and workload management

Empathy skills

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional