Property Claims Handler

Adjusting Appointments Limited; Cardiff; On-site; GBP 25,000 - 28,000; Full time

Job summary

Adjusting Appointments Limited, a dynamic loss adjusting organization, is seeking an experienced Property Claims Handler to manage property claims. The role involves handling customer inquiries and maintaining communication with various stakeholders, requiring strong empathy and problem-solving skills. With a salary of up to £28,000 per annum and additional benefits, this is an exciting opportunity for individuals with a background in claims handling.

Benefits

Flexi benefits

25 days holiday with option to buy additional

Qualifications

• Essential buildings/property claims handling experience cradle to grave.
• Excellent customer service skills in a telephone environment.
• Ability to manage and prioritize own workload.

Responsibilities

• Manage a caseload of new and existing property claims.
• Liaise with customers, clients, and insurers via phone and email.
• Monitor progress of claims within set deadlines.

Skills

Customer service

Diary management

Empathy

Time management

Problem-solving

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional