Property Claims Handler

TN United Kingdom; Cambridgeshire and Peterborough; On-site; GBP 28,000; Full time

Job summary

Join a dynamic loss adjusting organization as a Property Claims Handler, where you will manage your own caseload of property claims. This role offers the opportunity to work in a vibrant team, handling everything from incoming calls to resolving complex insurance questions. You will be pivotal in assessing claims and liaising with clients and insurers, ensuring excellent customer service throughout the process. If you have a passion for helping others and possess strong organizational skills, this is the perfect opportunity to make a significant impact in the lives of those affected by property damage.

Benefits

25 days holiday plus option to buy additional

Flexible benefits

Qualifications

• Experience in cradle to grave property claims handling.
• Excellent customer service skills in a telephone environment.

Responsibilities

• Manage a caseload of new and existing property claims.
• Liaise with customers, clients, and insurers via various communication methods.
• Assess claims to ascertain liability and make decisions.

Skills

Claims Handling

Customer Service

Diary Management

Prioritization

Complaint Handling

Empathy Skills

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional