Property Claims Handler

Adjusting Appointments Limited; Bristol; On-site; GBP 23,000 - 28,000; Full time

Job summary

A dynamic loss adjusting organization is seeking an experienced Property Claims Handler to join their vibrant team in Bristol. The role involves managing own caseload of claims, providing excellent customer service, and ensuring timely resolution of insurance-related inquiries. Successful candidates will possess strong empathy skills and a proven track record in buildings claims handling.

Benefits

25 days holiday

Option to buy additional holiday

Qualifications

• Buildings/Property claims handling experience cradle to grave.
• Excellent customer service skills within a telephone environment.
• Experience of handling complaints and managing challenging situations.

Responsibilities

• Manage new and existing property claims.
• Liaise with customers and insurers via phone and email.
• Assess claims to determine liability and make decisions.

Skills

Customer service skills

Claims handling

Diary management

Empathy skills

Work prioritization

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional