Property Case Handler – South Glamorgan

AMR Recruitment; Cardiff; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the property industry seeks two Case Handlers for its Cardiff office. These roles offer a competitive salary of £25,000, hybrid work options, and the chance for career growth within a supportive team. Ideal candidates possess strong communication, attention to detail, and IT skills.

Benefits

Company pension

25 days holiday entitlement

Workplace social events

Qualifications

• Experience in the property market or strong customer service/call centre background.
• Living within commuting distance from Cardiff is required.
• Interest in property and a positive, confident manner.

Responsibilities

• Oversee sales processes of properties and negotiate offers.
• Manage property stock, tenant issues, and maintenance.
• Maintain accuracy in Case Management System.

Skills

Excellent communication skills

Attention to detail

Customer service skills

Proficient IT abilities

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Are you ready to start your career in the property industry with a salary of £25,000. A market-leading company is currently seeking two Case Handlers to join their team in the vibrant city of Cardiff.

Role 1 (Sales Case Handler) – This role offers a fantastic opportunity to showcase your skills in managing a diverse portfolio of properties nationwide, without the hassle of weekend work! As a Hybrid Case Handler, you will play a crucial role in overseeing the sales process of properties, collaborating with Estate Agents, Surveyors, and Solicitors. Instructing local estate agents on your panel, negotiating offers, and ensuring seamless transactions from agreement to completion will be at the heart of your responsibilities.

Additionally, maintaining properties and diligently managing repair and maintenance costs will be key to your success in this dynamic role. The ideal candidate will possess experience in the property market or a strong customer service/call centre background. Excellent communication skills, a target-driven mindset, strong attention to detail and proficient IT abilities are essential for excelling in this role. Living within a convenient commuting distance from Cardiff is also a requirement to seize this exciting opportunity as the initial three-month training will be in the Cardiff office. Whether you’ve worked in estate agencies, lettings, call centres, or have experience in admin and customer service, this role offers you a gateway to a fulfilling career in the property market.

Role 2 (Lettings Case Handler). In this role you will be responsible for overseeing a portfolio of property stock, dealing with tenants, solicitors, contractors, agents, management companies etc. You will be responsible for the management of the property and its tenants and will assist in moving the case and property towards a resolution.

No property experience required for either role, but we do require great admin and IT skills, an interest in property, excellent customer service skills, a positive and confident manner, an ability to multi task and meet deadlines and great attention to detail. You will also need a knowledge of Microsoft systems – Outlook, Word, Excel, PowerPoint etc (further training can be provided where required).
With a competitive salary, working hours (Monday to Friday, 9am – 5.15pm) and the chance to work from home on a Friday (you will need to work in the Cardiff office during training), these positions present fantastic career growth prospects. Don’t miss these unique opportunities to dive into the property industry with a supportive team and an enriching work environment and reach out to Fran now.

Main Responsibilities:

• You will be working in a team with responsibility of your own cases.
• Communicating effectively with tenants, borrowers and lenders.
• Working with third party agents, estate agents, valuers, contractors, solicitors etc.
• Collating information to assist in devising a strategy recommendation as to how the property should be moved forward.
• Dealing with maintenance issues, collection of rent, issuing notices etc.
• Keeping internal Case Management System up to date and accurate.
• Being able to work under pressure, meet targets and deadlines.
• Being able to work to lender client Service Level Agreements (SLAs)
• Reporting into Team Leaders, Managers and Receivers.

If you’re a self-starter with a strong attention to detail and excellent communication skills this is the perfect opportunity for you to take your career to the next level. Salary £25,000 with room to progress. Regular work place social events plus access to a range of select company benefits and company pension.
Hours: Monday – Friday, 36.25 hours per week. 25 days holiday entitlement, plus Bank Holidays.

Call Fran Kent for more information.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £150 – Recommend a friend scheme (Subject to our terms and conditions) We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.

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