Property Assistant

Centrick; West Midlands Combined Authority; On-site; GBP 22,000 - 28,000; Full time

Job summary

Centrick, an award-winning property management company, seeks a proactive Property Assistant in Birmingham. The role involves supporting property management through administration, customer queries, and building rapport within the team. Join a collaborative culture with numerous employee benefits and growth opportunities.

Benefits

33 days annual leave including Bank Holidays

Birthday off

Perkbox employee benefits

Employee Assistance Programme

Company Pension Scheme

Workplace Nursery Benefit

Long Service Awards

One paid CSR Day per year

Qualifications

• Experience in customer service and administration is essential.
• Proficient in IT and MS packages.
• Strong communication skills, diligent in spelling and grammar.

Responsibilities

• Respond to incoming email and telephone queries.
• Manage the inbox for the Estate Management Team.
• Deal with insurance claims.

Skills

Customer service

Administration

IT proficiency

Job description

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Property Assistant
Birmingham, West Midlands

The Company

Centrick is an award-winning property management company with over a billion pounds of property assets to look after. Recognised by The Times and Sunday Times as ‘One To Watch’, we have been leading our markets for over 15 years and have the people, processes and customers to prove it.

We are now looking for a Property Assistant to join our team on a permanent, full-time basis.

The Role

As a Property Assistant, you will perform various administrative duties to support the smooth running of a portfolio of properties.

Working alongside fellow Property Assistants and Property Managers, you will develop a detailed knowledge of each property, building a strong rapport with residents and clients.

You will also support customers’ requirements as their first point of contact. This will include answering general enquiries, raising requests for work to be undertaken, providing key documentation and managing communications via the residents’ portal.

Additionally, you will:

- Respond to incoming email and telephone queries
- Manage the inbox for the Estate Management Team
- Deal with insurance claims

Who We’re Looking For

Someone who will prioritise customer and client satisfaction. Experience working in a customer service environment with exposure to administration is essential as you will build a strong rapport with both residents and clients.

An individual who thrives in a fast-paced environment, getting stuck into their work every day with the ability to remain flexible as our business and customer needs change.

A proactive professional who will be proficient in IT, able to get to grips with MS packages as well as a range of internal systems, whilst being meticulous about spelling and grammar!

The Benefits

- Competitive salary
- 33 days’ annual leave including Bank Holidays, rising with service
- Birthday off in addition to annual leave
- Perkbox employee benefits including free coffees, birthday boxes plus discounts across the high street and online
- Employee Assistance Programme
- Company Pension Scheme, contributions rising with service
- Workplace Nursery Benefit
- Long Service Awards
- One paid CSR Day per year

This is an excellent opportunity for a customer service professional with an administration background to join our innovative organisation.

We are always looking for ways to improve our reward scheme and are proud to offer a whole host of benefits, from having your birthday off to high street discounts, so all your needs are met!

So, if you’re ready to join a growing business where you will work alongside industry experts in a collaborative and forward-thinking culture, then apply today!

Other organisations may call this role Property Management Administrator, Property Management Co-ordinator, Property Management Administrator, Property Services Co-ordinator, Property Services Administrator, or Property Services Advisor.

Centrick is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants. We believe that equal opportunities are the only acceptable way to conduct business and that the more inclusive our environments are, the better our work will be.

So, if you’re ready to take your next step as a Property Assistant, please apply via the button shown