Property Administrator - Ealing

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property services group in London is seeking a Branch Coordinator to support sales and lettings negotiators. The role involves effective communication with customers, preparing valuation packs, and ensuring compliance with procedures. The ideal candidate will have strong administrative skills and a passion for customer service.

Qualifications

• Proven track record in administration.
• Exceptional communication skills.
• Passion for delivering outstanding customer service.

Responsibilities

• Communicate effectively with customers via phone, email, and face-to-face.
• Prepare valuation packs and necessary paperwork.
• Coordinate with third-party companies.

Skills

Communication

Customer Service

Administration

Tools

CRM

Job description

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About KFH

At KFH, our property administrators, also called branch coordinators, sit at the heart of our branch network; supporting sales and lettings negotiators and branch directors daily to enable high-quality customer service. Do you have experience in forming and developing strong relationships with customers and colleagues? We’re seeking an individual who can collaborate effectively, share their administrative knowledge and skills, and bring new ideas to improve our legacy.

As London’s largest property services group with over 60 branches, we offer a range of services including block management, commercial, residential, and financial services. We manage over 15,000 units across 130 locations in London, with a portfolio worth £10 billion. Our team includes some of the most qualified chartered surveyors and valuers in London, providing comprehensive services to corporate and private clients. We value our employees’ contributions, fostering collaboration, experience, and innovation to achieve success with integrity.

You will report to our Regional Administration Manager.

Responsibilities of a Branch Coordinator

1. Communicate effectively with customers via phone, email, and face-to-face, maintaining company standards.
2. Prepare valuation packs.
3. Use and maintain KFH’s CRM system as required.
4. Produce and issue all necessary paperwork for clients and solicitors.
5. Ensure compliance procedures are followed.
6. Coordinate with third-party companies.
7. Communicate with KFH’s Accounts department regarding payments.
8. Provide excellent customer service.
9. Support sales and lettings negotiators and branch directors.

We are looking for a coordinator with a proven track record in administration, exceptional communication skills, and a passion for delivering outstanding customer service. The ideal candidate will be committed to achieving the right results and enhancing our reputation.

KFH is an equal opportunity employer dedicated to creating a diverse and inclusive environment for all employees.

Click here to see all our company benefits, including additional earning potential and discounts.