Property Administrator/Customer Service

Ritz Recruitment Limited; Milton Keynes; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading property management company in Milton Keynes seeks a proactive Property Administrator/Customer Service representative to support operations with resident inquiries and leasing. The role involves face-to-face interactions with residents and administration duties, ensuring high service levels. Ideal candidates will have previous relevant experience and strong communication skills.

Qualifications

• Previous Customer Service and Administration experience.
• Strong written and verbal English skills.
• Ability to build relationships and work independently.

Responsibilities

• Interact face to face with residents to manage their inquiries.
• Handle tenancy administration including updating agreements.
• Manage parcel overflow and ensure a seamless move in/out process.

Skills

Customer Service

Administration

Relationship Building

IT Proficiency

Self-Motivated

Strong Written and Verbal English Skills

Job description

Property Administrator/Customer Service, £13.50ph, Milton Keynes

Market leader within the property sector requires a proactive Administrator/Customer Service to provide support to the operations team with resident enquiries and leasing.

Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working Working 5 days a week which may include alternate Saturdays.

Duties will include:

• Face to face resident interaction, building a good relationship and rapport with customers.
• Greeting and qualifying prospective residents.
• Booking in viewings for the Leasing team.
• Tenancy administration which could include updating tenancy agreements, reference checks, compliance checks
• Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience.
• Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy.
• Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
• Ensure the resident move in and move out process is seamless.

Requirements

• Previous Customer Service and Administration experience
• Experience within property, hospitality, travel or similar would be an advantage.
• Strong written and verbal English skills
• IT proficient
• Well-groomed and professional appearance.
• Passionate about customer service.
• Ability to build relationships.
• Self-motivated and able to work alone.

Apply now!

(Ritz Rec Emp Bus)

In Short

• Industry Business & Management
• Founded 1984
• Location Bishopsgate, EC2
• Company size 0 - 49

Ritz Recruitment

With over forty years’ experience, Ritz Recruitment Pride themselves as a leading competitor in the Recruitment Industry. Having offices in the heart of London and the City of Manchester, specialising in all sectors of business, including Secretaries, Legal Secretaries, PA’s, Receptionists, Administrators, Payroll, Clerical Staff, Customer Service and many more, Ritz pride themselves in finding the right career and future for you.

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