Property Administrator

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Employer: NFU Mutual

Location: Stratford-upon-Avon

Salary: Up to £26,000 + 10% annual bonus + benefits package

Closing date: 18 May 2025

Property Administrator

• Provide maintenance support to over 270 nationwide properties

• Join an award-winning company with accolades including Top UK Employer, Glassdoor Best Place to Work and Gallup Exceptional Workplace

• Office based in Stratford upon Avon, Monday to Friday 9-5, no weekends!

About the role

We have an exciting opportunity for a Property Administrator to join our Properties Support Unit at NFU Mutual on a 12-month Fixed Term Contract, where you'll support colleagues across the business and the NFU Mutual Agency Network with any property related issues. This role is a great opportunity to showcase your administration and customer service skills within a friendly and supportive environment. You'll receive full on-the-job training to support you in the role, with opportunities for further development.

As a Property Administrator you'll manage property related requests, assign suppliers to complete any work required and manage the process through to completion. At every step you'll support the expectations of our customers and keep them well informed. This role is known as Premises Administrator internally.

About you

You'll confidently use your existing administration skills to proactively support customers with a range of queries. You'll enjoy building relationships with customers over the phone and can empathise with their situation. You'll effortlessly manage difficult conversations if things don't go to plan and readily adapt your approach. You will be solution focused, able to manage conflicting demands, including diary management, and have sound customer service experience.

To join our team, you'll also have:

1. Strong organisational skills
2. Excellent written and verbal communication skills
3. Experience in business administration and Microsoft packages

And although not required, an interest or experience in property or housing would be beneficial.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary of up to £26,000 depending on experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Apply now

Location: Stratford-upon-Avon
Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

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