Property Administrator

FirstPort; Greenhithe; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading residential property manager in the UK seeks a Project Administrator to ensure excellence in service and project management. The role requires strong communication and customer service skills, with responsibilities including managing resident queries and liaison with stakeholders. As a part-time position, it offers competitive benefits and support for professional growth.

Benefits

Competitive salary

Range of benefit packages

Exclusive discounts

Ongoing training and support

Qualifications

• Experienced property/project administrator with a good understanding of the residential property management sector.
• Confident and articulate communicator with exceptional customer service skills.
• Ability to prioritize and manage a busy workload.

Responsibilities

• Act as main contact for resident enquiries and manage communications.
• Provide high standard customer service to residents and clients.
• Manage contractors and support inventory checks within properties.

Skills

Customer service

Communication

Attention to detail

IT literacy

Education

Experience in property/project administration

Job description

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Hours: Thursday and Friday 8am-4pm (part time)

As the Project Administrator, you will contribute to our vision of being the UK's favourite residential property manager by:

• Provide a high standard level of customer service to our residents and all visitors to the development
• Close liaison with our client
• Acting as the main FirstPort point of contact on matters relating to the project and possible forthcoming projects
• Assisting with on-site customer and client queries

The Project Administrator reports directly into the Development Manager.

About You

You will be an experienced property / project administrator with a good understanding of the residential property management sector. You will be a confident and articulate communicator with exceptional customer service skills and the ability to prioritise and manage a busy workload. You will be a good eye for detail and the ability to efficiently maintain and update records electronically. You will be IT literate, with the ability to learn new systems quickly.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.
• Providing excellent customer services to the owners and occupants of all properties within the building.
• Manage communications between all stakeholders, you will be required to work closely with your line management team, the client (specifically their project manager) and the residents.
• Managing contractors to attend and complete inventory checks within residential properties.
• Draft basic block notices if there are urgent communications that are required.
• Manage the customer portal and issue notices provided by the client.
• Attending meetings between the client and residents on behalf of FirstPort both online and onsite
• Keeping a full record of communication and email trails.
• Managing dedicated inbox for Hendon project
• Managing communications via the resident’s portals.
• Any other task to support the administering of this project.

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.