Property Administrator

Leaders Romans Group; Aylesbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading property management company is seeking a Property Administrator in Aylesbury. This role involves managing tenant and landlord communications, ensuring compliance, and providing excellent customer service. The ideal candidate will possess strong organizational skills, attention to detail, and experience in property lettings.

Benefits

Competitive base salary and additional incentives

Generous Holiday allowance

Salary sacrifice pension scheme

Market leading training

Quarterly and yearly awards

Excellent Parental leave

Staff discounts

Qualifications

• Experience in property management of lettings is essential.
• Full UK Driving License Required.

Responsibilities

• Provide excellent communication during the tenancy.
• Assist with maintenance queries and update landlords regularly.
• Ensure compliance with legislation on all properties.

Skills

Communication

Organisational skills

Attention to detail

Job description

Job Title:Property Administrator

Location:Aylesbury

Brand: Alexander & Co

Salary: up to £29,200 OTE inclusive of commission

Hours: Monday to Friday 8:30am to 5:30pm

AboutAlexander & Co:

Alexander & Co. specialise in residential lettings, sales and property management. We understand how much property means to our clients, so no matter what you’re looking to do – let, rent, sell or buy – we’re here to help.

Job Summaryand key responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Administrator to join our dedicated and dynamic team based inAylesbury. As a Property Administrator, experience is essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

• You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
• Updating all parties on a regular basis by both phone, email or text and logging notes.
• To make regular ‘well being’ calls to the landlord
• Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
• Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
• Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
• Dealing with non managed deposits who are part of the No Deposit Scheme
• To ensure check out process is followed and communication is sent out within company process via the Depositary site
• To work with the team leaders, head of centres and branch network to understand the reason for any lost units
• To maintain high levels of communication to internal and external customers

What are we looking for:

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Experience in property management of lettings
• Full UK Driving License Required

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.