Property Adjuster - London/Southeast

TN United Kingdom; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated domestic loss adjusters to join their team in London. This role offers the opportunity to manage a portfolio of domestic claims, ensuring exceptional customer service while working in a supportive environment. With a commitment to flexibility and career growth, you will receive comprehensive training and support, allowing you to thrive in your career. Join a company that values diversity and offers a range of benefits, including a competitive salary, professional qualifications, and a healthy work-life balance. This is your chance to make a meaningful impact in the insurance sector.

Benefits

Flexible working arrangements

Fully funded company vehicle

Employee assistance programme

Life assurance

Group Income Protection

Private healthcare plan

Annual leave of 25 days + public holidays

Voluntary benefits

Qualifications

• Strong analytical skills for assessing property damage claims.
• Effective communication with various stakeholders.

Responsibilities

• Handle a portfolio of domestic losses and claims.
• Engage with customers and provide updates throughout the claims process.

Skills

Relationship Building

Communication Skills

Customer Service

Resilience

Analytical Skills

Negotiation Skills

Time Management

Education

Professional qualifications in insurance or related field

Job description

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Property Adjuster - London/Southeast, London

Property Adjuster - London/Southeast

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer

Responsibilities and Requirements:

1. Relationship Building: Are you capable of building relationships with people from all walks of life?
2. Communication Skills: Can you communicate clearly both verbally and in writing?
3. Customer Service: Do you have a passion for delivering exceptional customer service?
4. Resilience: Can you handle day-to-day situations and remain calm under pressure?
5. Legal Requirements: Do you have a valid driving license?
6. Career Growth: Would long-term growth in a recognized '2024 Top UK Insurance Employer' interest you?

If the answer is yes, then keep reading as Sedgwick Home Claims Services are looking for professional, well-organized, and dedicated individuals to perform the role of a domestic loss adjuster. We’re looking for new adjusters who can display the key attributes highlighted above. You must be self-motivated and driven to succeed and above all, you must demonstrate a desire to keep your customer at the heart of all that you do. Please keep reading if you feel the role may be appealing to you.

Wherever you are in your adjusting career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

• Structured programmes with clear timescales & transparent career pathways
• Fully supported professional qualifications with rewards
• Truly flexible working, a mix of office and home
• Competitive salary
• An incentive (bonus) scheme
• Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential)
• Employee assistance programme for wellbeing
• Life assurance
• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)
• A Self Invested Personal Pension Scheme
• Annual leave of 25 days + public holidays
• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, and digital GP apps

The Role:

We now have an excellent opportunity for domestic loss adjusters across the UK. Your role will involve handling a portfolio of domestic losses, from visiting the customer to finalisation of the claim. With appropriate experience and professional qualifications, you will progress to handling claims of values up to £100k. Full training will be provided to deliver the right outcomes for our customers, insurers, and Sedgwick.

We will consider candidates with no loss adjusting experience but with the right attributes as above.

Our adjusters adopt a mix of site, home, and office-based working throughout the week to support a healthy work/life balance. You will also be required to engage and work with multiple internal and external specialists, so excellent communication skills and the ability to coordinate various parties are essential, whilst always ensuring the customer is fully updated. When in our office, you’ll experience bright and open surroundings with excellent areas for collaboration.

While you will be comfortable working independently, you’ll be a core part of our extensive team of adjusters, with dedicated technical and managerial support to assist with your portfolio management and delivery of customer service. Systems training and support for remote working will be provided as needed.

Required for this role:

• Effective communication with policyholders, insurance companies, contractors, and other stakeholders.
• Strong analytical skills to assess cause and extent of loss.
• Ability to handle complex property damage claims.
• Accuracy in assessing damage and determining compensation.
• Time management skills to handle multiple claims and meet deadlines.
• Empathy and excellent customer service skills.
• Negotiation skills for fair settlements.
• Willingness to work away from home during busy periods or as needed in other regions.
• Maintain confidentiality and adhere to professional standards.
• Adaptability to different situations for effective claim resolution.
• Understanding of insurance policies, claims processes, and property damage assessment, or basic knowledge of home insurance and construction.

Working at Sedgwick:

We celebrate diversity, support flexible working arrangements, and foster a culture of growth and purpose. We are committed to being an inclusive employer and supporting our colleagues' personal needs during the hiring process and beyond.

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Sedgwick is an Equal Opportunity Employer.