Projects Support Assistant - great chance to develop varied skills REF 979

Interface Recruitment UK; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Projects Support Assistant to enhance their technology projects. In this role, you will provide essential first-line IT support, assist in project delivery, and manage data reporting. Your proactive approach and ability to troubleshoot hardware issues will be key to ensuring smooth operations. This position offers a fantastic opportunity to develop varied skills in a dynamic environment, working alongside experienced IT professionals. If you are a self-starter with a passion for technology and a knack for communication, this role is perfect for you!

Qualifications

• IT Systems/Support experience required.
• Good knowledge of Microsoft 365 and advanced Excel skills.

Responsibilities

• Assist in delivering technology-enhancing projects.
• Provide first-line IT support and manage escalations.
• Support data management and IT equipment setup.

Skills

Excellent communication skills

Ability to work with all levels of staff

Proactive self-starter

Strong planning and organizational skills

Ability to work calmly under pressure

Tools

Microsoft 365

Advanced Excel

Active Directory

SQL Management Studio

Microsoft Teams

Microsoft Power BI

Microsoft Intune

Job description

Projects Support Assistant – great chance to develop varied skills REF 979

Assisting in the delivery of technology enhancing projects, working alongside our IT and Operations Project Coordinators.

Providing hands-on, first-line IT support to the Business with the assistance of our IT Project Coordinator and Managed IT Support Provider where necessary.

Liaising with and escalating issues to third-party software vendors and support partners to provide successful and timely resolutions.

Supporting data management, control, and reporting.

Performing setup, deployment & IT equipment provision to Staff.

Occasional hardware maintenance of PCs and printers.

Day to day:

1. Assisting in the delivery of technology enhancing projects, working alongside our IT and Operations Project Coordinators.
2. Providing hands-on, first-line IT support to the Business with the assistance of our IT Project Coordinator and Managed IT Support Provider where necessary.
3. Liaising with and escalating issues to third-party software vendors and support partners to provide successful and timely resolutions.
4. Supporting data management, control, and reporting.
5. Performing setup, deployment & IT equipment provision to Staff.
6. Occasional hardware maintenance of PCs and printers.

Excellent communication skills, written and verbal.

Ability to work with all levels of staff.

Proactive self-starter focused on system improvement.

Strong planning and organizational skills.

Able to work as a team and independently.

Ability to work calmly under pressure to tight deadlines.

Required:

1. IT Systems/Support experience.
2. Good knowledge of Microsoft 365 premium office suite.
3. Advanced Excel user.
4. Knowledge of Active Directory Users & Groups.
5. Basic network comprehension of TCP/IP & DNS.
6. Ability to troubleshoot hardware issues (desktops, laptops, printers & mobiles).

Desirable:

1. Microsoft 365 Admin Centre experience.
2. SQL Management Studio.
3. Microsoft Dynamics Business Central & Mobile Nav.
4. Microsoft Teams & SharePoint admin.
5. Microsoft Power BI.
6. Microsoft Intune MDM.
7. Conditional Access and Authenticator MFA.