Projects and Service Change Manager

Integrated Care System; Exeter; On-site; GBP 47,000 - 55,000; Full time

Job summary

A leading healthcare provider in Devon is seeking a Project and Service Change Manager to join their transformation team. This role involves leading diverse projects aimed at enhancing patient care and operational efficiency. The ideal candidate will be proactive in addressing challenges, supportive of clinical teams, and have a passion for making a significant impact on patient outcomes. The position offers flexible working arrangements and a competitive salary of £47,810 to £54,710 annually.

Benefits

27 days paid annual leave plus bank holidays

Access to occupational health services

Staff discounts on shopping and leisure

NHS Pension scheme

Cycle to work scheme

Qualifications

• Experience in leading projects or programmes delivering material benefits.
• Background in clinical, operational, or corporate functions is valued.

Responsibilities

• Collaborate with clinical and operational teams to diagnose issues.
• Design and test solutions for sustainable change.
• Manage a range of project work independently and as a team.

Skills

Confidence as a communicator

Stakeholder engagement

Project leadership

Problem-solving

Passion for improving patient outcomes

Job description

Go back Royal Devon University Healthcare NHS Foundation Trust

Projects and Service Change Manager

The closing date is 13 August 2025

We are seeking an outstanding Project and Service Change Manager to join the Transformation team. As a Project and Service Change Manager you will be involved in a range of project work working independently and as part of our wider team. You will take a lead role in collaborating with clinical and operational teams to diagnose the root causes of issues, design and test solutions, and enact sustainable changes. Projects range from large scale capital estates programmes to clinical pathway redesign, to digital innovation schemes or supporting individuals to deliver a Your Brilliant Idea.

We value diversity and would welcome applications from colleagues with a range of backgrounds and experiences including clinical, operational and corporate functions.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

There has never been a more important time to take a transformational approach to healthcare in order to make the best possible use of our precious resources and provide the best possible care to our patients.

The Transformation Team at the RDUH has a strong track record of delivering real benefits for the population of Devon. We support teams across acute, community and corporate areas to transform and improve services by focussing on productivity, quality, safety, and financial delivery all essential to respond to the current pressures that the NHS is facing and to support the Trusts ability to deliver our 25/26 operating plan and achieve financial balance.

In the challenging times the NHS is experiencing, we need brilliant people to support our front line teams to improve services by empowering teams, building skills and confidence, and inspiring people to work together to find creative solutions to challenges. In return, we offer a supportive and trusting environment, development opportunities, and the chance to immerse yourself in work that makes a real difference to patients and colleagues.

As a Project and Service Change Manager you will be involved in a range of project work working independently and as part of our wider team. You will take a lead role in collaborating with clinical and operational teams to diagnose the root causes of issues, design and test solutions, and enact sustainable changes. Projects range from large scale capital estates programmes to clinical pathway redesign, to digital innovation schemes or supporting individuals to deliver a Your Brilliant Idea.

Were looking for colleagues who are confident communicators and influencers and able to engage stakeholders at all levels. You will have experience of leading projects or programmes of work that have delivered material benefits. Most importantly, we are looking for people who are passionate about improving patient outcomes and delivering changes that make a real difference for our patients, communities and services.

Working Pattern: 37.5 hours/week, Mon-Fri - flexible/hybrid working available

Interview Date: To Be Confirmed

For further information please contact: Martin Dowdall - Senior Programme Manager, Transformation - [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

• See job description text above, and (where applicable) you can download a copy of the full job description
• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

£47,810 to £54,710 a yearper annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

185-63303-11181

Job locations

Royal Devon University Healthcare NHS Foundation Trust