Projects Administrator in Northampton)

Impact Recruitment Services; Northampton; On-site; GBP 25,000 - 28,000; Full time

Job summary

A well-established family-owned company is seeking a Projects Administrator in Northamptonshire. In this dynamic role, you will be the first point of contact for customer inquiries, handling communication and support tasks within a collaborative team environment. This position offers full training and genuine growth opportunities, ideal for someone passionate about delivering exceptional service.

Benefits

Full product and systems training

Supportive team culture

Opportunities for growth and progression

Qualifications

• Natural communicator with excellent written skills.
• Highly organised with strong attention to detail.
• Friendly and approachable in a team environment.

Responsibilities

• Handle incoming calls and emails professionally.
• Log and distribute enquiries to appropriate teams.
• Update customer data in the CRM system.

Skills

Communication

Attention to Detail

Team Collaboration

Tools

Microsoft Office

Job description

Projects Administrator

Location: Northamptonshire | Office-Based | Full-Time

Salary: £25,000 - £28,000

Hours: Monday to Friday 8:30 - 17:00

Are you naturally outgoing, enjoy talking to people, and thrive in a team environment? Do you take pride in delivering excellent service and keeping things running smoothly behind the scenes? If so, we'd love to hear from you.

A well-established, family-owned company based in stunning rural Northamptonshire is seeking a Projects Administrator to join their close-knit Building & Construction team.

With a legacy spanning over five decades, this company is renowned for producing premium-quality products for some of the UK's most impressive buildings and gardens. From their beautiful head office and show gardens, they combine tradition, craftsmanship, and exceptional service to maintain their position as leaders in their field.

About the Role:

This is a varied, people-focused role where no two days are the same. As the first point of contact for customer enquiries, you'll play a key part in creating a positive experience from the outset. Your responsibilities will include:

* Handling incoming calls and emails with professionalism and warmth

* Logging and distributing enquiries to the appropriate teams

* Conducting follow-up calls on customer quotations

* Updating and maintaining customer data in the CRM system

* Supporting the wider team with general administrative tasks

What We're Looking For:

* A natural communicator who enjoys speaking with a variety of people

* Confident phone manner and excellent written communication skills

* Friendly, approachable and thrives in a team-based, collaborative environment

* Highly organised with strong attention to detail

* Proficient in Microsoft Office (Word, Excel, Outlook)

What's on Offer:

* Full product and systems training

* Supportive team culture and a welcoming work environment

* Genuine opportunities for growth and progression

* The chance to be part of a company that values people as much as performance

This is a fantastic opportunity for someone who enjoys interacting with people, takes pride in their work, and wants to be part of a respected, forward-thinking business.

Apply now to bring your personality and professionalism to a role where you can make a real impact.