Project Worker Complex Needs - Camden

SHP; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A London-wide charity is seeking Project Workers to support individuals facing complex needs in Camden. You will work in a dynamic team, providing tailored assessments and facilitating interventions to connect clients with vital services. The role offers a compassionate environment focused on growth and personal development. Ideal candidates are knowledgeable in crisis management and financial support, with a strong commitment to trauma-informed care.

Benefits

Salary increase post-probation

Flexible working hours

25 days annual leave plus bank holidays

5% contributory pension scheme

Health Cash Plan and discounts

Comprehensive training programme

Qualifications

• Experience in guiding individuals through change processes.
• Calmly managing challenging situations with clients.
• Understanding of financial resilience strategies.
• Knowledge of trauma-informed support approaches.

Responsibilities

• Conduct in-depth assessments and build support plans.
• Connect clients with training and employment opportunities.
• Contribute to operational running and compliance standards.

Skills

Crisis management

Financial support knowledge

Time management

Ability to assist multi-disadvantaged individuals

Job description

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Project Worker Complex Needs - Camden, London

Client: SHP

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2bb9420dd029

Job Views: 5

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

About the role

At the heart of Camden’s mission to end rough sleeping, the Gray's Inn Road project offers short-stay accommodation for 16 individuals experiencing some of the most challenging periods in their lives. Funded by the Department of Levelling Up, Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, this service plays a pivotal role in ensuring rough sleeping in Camden is not only rare but brief and not repeated. Residents typically stay between three to six months, during which time the focus is on creating pathways into safe, sustainable housing and renewed independence.

You’ll be part of a dynamic, forward-thinking team dedicated to delivering trauma-informed, psychologically informed support. You’ll work closely with clients facing overlapping challenges including homelessness, poor physical and mental health, substance use, trauma, and histories with the criminal justice system. With your own caseload, you’ll conduct in-depth assessments, build tailored support plans, and facilitate interventions that reflect the needs, strengths, and aspirations of each person. Every day brings new opportunities to connect people with education, training, or employment, to help them rebuild practical life skills, and to foster progress towards long-term goals.

This is a role where no two days are the same, and the impact you’ll make is tangible. From supporting someone through a housing move to witnessing the first steps towards recovery or reconnection. You’ll work alongside a wide range of services including Camden Routes off the Streets, Inroads, Connect Forward, and the Adult Pathway, as well as contribute to the operational running of the service and uphold high standards in safety and compliance. At SHP, you’ll be part of an organization that values learning and growth, offering you access to high-quality training, reflective practice, and real opportunities to progress your career. Most importantly, you’ll be part of a team that believes in people’s potential and in your ability to help unlock it.

Please note: We have three vacancies available, two permanent and one fixed-term until 31st March 2026 (possibility of extension or permanent depending on circumstances).

About you:

• The ability to assist individuals who face multiple disadvantages to identify their personal goals and guide them through the process of change.
• Managing challenging situations in relation to people, including responding calmly to crisis and dealing promptly, effectively, and safely with complex situations.
• Knowledge of financial support available to clients to ensure income maximization, rent payment, and increased financial resilience.
• Understanding of professional boundaries and their importance when delivering trauma-informed support. This includes demonstrating a non-judgemental approach to working with multi-disadvantaged / complex needs clients and promoting a strengths-based approach.
• Strong time management skills, ability to work on own initiative, manage competing priorities, and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including evenings and weekends.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change in a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need.

Important info:

Closing Date: Sunday 24th August at midnight

Interview date: Monday 1st September online via Microsoft Teams

This post will require an Enhanced DBS check for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Our attractive benefits package includes:

• A salary increase after successfully completing six months' probationary period
• A 37.5-hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing to 30 days, plus paid Bank Holidays
• A contributory pension scheme: SHP will contribute 5% of your salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive training programme designed to develop skills and knowledge involved in our work