Project Worker - Complex Needs

Corus Consultancy; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading support service provider in Greater London is seeking a dedicated professional to provide support for clients with complex needs. In this role, you will manage a caseload, conduct assessments, and help clients work towards independence. The ideal candidate has experience with trauma-informed care and excellent analytical skills. This role involves working 37.5 hours per week on a rota basis.

Qualifications

• Experience in supported accommodation for adults.
• Understanding of trauma-informed care.
• Knowledge of the Strengths and Recovery Model.

Responsibilities

• Manage a caseload of key clients focused on substance misuse support
• Conduct comprehensive risk assessments with clients
• Support clients in navigating care pathways and treatment options

Skills

Experience working with clients with complex needs

Analytical skills

Strong IT skills

Calmness in crises

Understanding of substance misuse

Tools

Microsoft Office

Inform software

Job description

The successful candidate will be required to work 37.5 hours per week, on a rota basis from Monday to Sunday, covering early (8AM - 4PM) and late (2:30PM - 10:30PM) shifts. Temporary cover is needed for approximately 2-3 months due to performance considerations.

In this position, your responsibilities will include:

1. Managing a caseload of 8 key clients, conducting regular key working sessions, and developing Support Plans focused on substance misuse support, independent living skills, move-on planning, and safeguarding concerns.
2. Completing comprehensive risk and needs assessments with clients, including those who may be ambivalent about support or have had difficult prior experiences.
3. Responding to referrals within agreed timescales for both existing service users and new referrals, supporting integration into services.
4. Identifying care pathways and treatment options, supporting clients to acquire necessary skills for participation in treatment settings.
5. Coaching clients, advocating on their behalf, and making referrals to relevant specialists.
6. Building and maintaining relationships with stakeholders such as other services, external agencies, treatment providers, service user groups, and peer-led communities.
7. Working with residents to maximize benefit entitlements, secure project income, and manage rent collection, arrears, and voids.
8. Assisting residents with budgeting skills and setting up bank or savings accounts.
9. Ensuring timely preparation and re-letting of voids to maximize rental income.
10. Responding to complex needs in a residential setting with a psychologically-informed approach.
11. Monitoring and reporting maintenance issues and participating in housing management procedures, including safety checks.

Please note: this role involves lone working.

To qualify, you must have:

• Experience working with clients with complex needs, including substance use, offending, mental health issues, street activity, anti-social behavior, physical health, and trauma backgrounds.
• Experience in supported accommodation for adults and understanding of trauma-informed care.
• Experience in assessment, casework, support planning, goal setting, and advocacy.
• Analytical skills, calmness in crises, and ability to respond creatively and safely to challenging situations.
• Understanding of issues affecting progress towards independence, such as mental health, substance misuse, self-harm, domestic violence, and learning impairments.
• Knowledge of the Strengths and Recovery Model and its application within a Psychologically Informed Environment (PIE).
• Ability to engage, support, and motivate clients through activities and treatment engagement.
• Strong IT skills, including Microsoft Office and database systems for accurate record-keeping.
• Confidence, reliability, and passion for empowering clients to achieve positive outcomes.
• Previous experience using Inform software.