Project Technician

Northumbrian Water; Sunderland; On-site; GBP 34,000 - 41,000; Full time

Job summary

A prominent water supplier seeks a Project Technician dedicated to supporting the Lead Replacement programme. This role involves ensuring quality control, driving project timeliness, and engaging with customers and stakeholders. Candidates should possess strong water network and customer service experience. Full training will be provided.

Benefits

Generous holiday entitlement

Company pension scheme

Free access to local attractions

Discount scheme for shopping and travel

Award-winning wellbeing support

Support with sustainable travel

Financial wellbeing support

Professional development opportunities

Qualifications

• Proven experience in water networks following best practices.
• Excellent customer service skills with relationship-building expertise.
• Flexibility to accommodate customer and developer requests.

Responsibilities

• Support the delivery of the Lead Replacement programme.
• Ensure compliance with Water Regulations and standards.
• Monitor workmanship quality across projects.

Skills

Water network experience

Customer service

Organisational skills

Interpersonal skills

Job description

Job Title: Project Technician

Full time 40 hours per week

Permanent

Salary – up to £40,600 per year (depending on experience)

Location – Mobile Worker with base location at Washington, Tyne and Wear

Working alongside teams within IDS and delivery partners, a Project Technician is required to support the delivery ofLead Replacement programme andworks streams such as: mains renewal, new mains, infrastructure maintenance and growth projects amongst others.

The role requires the successful candidate to drive the timely and safe delivery of activities. The Project Technician will provide in-field advice, support on Lead activities, work in collaboration with contractors and internal stakeholders to ensure a smooth delivery of the project.

The postholder will monitor the quality of the workmanship, compliance with Water Regulations and enforce the high standards expected around the delivery on new water assets. The Project Technician will initiate the co-ordination planning or interruption to supply process, working with the Water Networks team, to ensure no issues arise once the scheme is planned in.

Key to the role will be ensuring all work is carried out safely and in accordance with risk assessments and method statements and being a visible presence across all our construction sites. Site meetings with contractors, Project Manager,customer engagementare expected and therefore excellent organisational and communication skills are required.

There will be an expectation to support on the health and safety element with regards to construction activity and ensure contractors are complying to the desired standards.

The postholder will regularly be involved with Customer engagement, therefore, excellent interpersonal skills will be required whilst adhering to the company values and promoting the benefits of the Lead Programme to customers.

About you

You’ll have proven water network experience, ensuring best practice is followed in all construction works impacting the network. Water Regulation experience would be advantageous along with knowledge of Northumbrian Water network design standards and service connection procedures. Customer service are essential for this role.

Furthermore, excellent customer service experience is expected with a proven ability to build relationships with customers, developers, colleagues and key stakeholders for the successful delivery of Lead replacement, service connections, new mains and infrastructure renewal projects.In addition to this, you will ensure that progress updates are reported to the Project Manager based on the project activity, you will be expected to also report any identified project risks that may impede the project operation.

You will need to be flexible to accommodate Customer and developer requests whilst ensuring delivery within DMEX and CMEX regulatory timescales. A proactive, can-do attitude is a pre-requisite to ensure we deliver the best service tocustomers, developers and other stakeholders across the business. The ability to problem solve to ensure work can be delivered safely and on time, is also a required attribute.

Full training would be given to the right candidate. An understanding and appreciation of DMEX and CMEX would also be desirable.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

Please note this role will require a DBS to be completed prior to employment

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.