Project Team Member

TN United Kingdom; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a talented Project Team Member to enhance support processes in Gloucestershire. This role involves analyzing data, developing design principles for the Target Operating Model (TOM), and leading workshops to gather stakeholder input. If you have a background in process improvement and thrive in Agile environments, this opportunity is perfect for you. Join a dynamic team dedicated to making a positive impact in the public sector and enjoy a collaborative work atmosphere where your contributions will be valued.

Benefits

£250 referral bonus

Qualifications

• 2+ years in process improvement or service redesign projects.
• Experience in Agile or project-based environments.

Responsibilities

• Analyze data to identify gaps in support processes.
• Collaborate with teams to develop design principles for TOM.

Skills

Process Improvement

Agile Methodologies

Change Management

Communication Skills

Job description

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Location: Gloucestershire

Contract: Temporary (6 month initial)

Job Description

Service Care Solutions is recruiting on behalf of a local authority in Gloucestershire to find a talented Project Team Member. In this role, you'll be transforming support processes by analysing data, developing design principles for the Target Operating Model (TOM), and facilitating workshops to build consensus. If you have a solid background in process improvement, experience in Agile or project-based environments, and a passion for public sector work, we want to hear from you!

Main responsibilities

• Gather and analyse data to identify gaps and inefficiencies in current support processes, informing the Target Operating Model (TOM) design.
• Collaborate with cross-functional teams to develop TOM design principles that align with business objectives and customer needs, offering actionable recommendations.
• Plan and lead workshops with stakeholders to capture input, validate design principles, and build consensus.
• Work closely with stakeholders, providing regular updates on project progress, challenges, and insights.
• Prepare detailed documentation, process flows, KPIs, and support structures for the new model, and contribute to creating a roadmap for implementation.

Candidate Requirements

• Minimum of 2 years working on projects related to process improvement, service redesign, or operating model design.
• Agile/Project-Based Environment: Proven experience in an Agile or project-based setting.
• Public Sector Experience: Background in a local authority or other public sector environment.
• Demonstrated experience in managing change and implementing new processes.
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly to various stakeholders.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.