Project Support Officer (two posts)

South Yorkshire Mayoral Combined Authority; Sheffield; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

LGPS

Hybrid working

Flexible hours

Wellbeing & discounts

Job summary

South Yorkshire Mayoral Combined Authority is seeking a capable Project Support Officer to join the Digital Delivery team in Sheffield. The role focuses on keeping project information accurate, coordinating activities, and supporting project managers across a portfolio of digital projects.

You will organise meetings, maintain records, track risks, and prepare clear reports for decision-makers. PRINCE2/ITIL knowledge is desirable, with hybrid working and a strong emphasis on collaboration.

Qualifications

• Experience of supporting projects, programmes or business activities.
• Experience in the public sector is helpful but not essential.
• PRINCE2 or ITIL knowledge is desirable.

Responsibilities

• Triaging new project requests into the department.
• Maintaining project plans, RAID logs, action logs and decision records.
• Tracking milestones, deliverables, dependencies, risks and issues.
• Organising meetings, workshops and governance boards.
• Preparing agendas and papers, taking minutes and following up actions.
• Supporting regular project and portfolio reporting.
• Helping teams follow agreed project management and governance processes.
• Supporting change control, financial tracking, and procurement administration.
• Maintaining accurate and secure project records.
• Identifying opportunities to improve project tools and templates.

Skills

Project support

Microsoft Office

Stakeholder communication

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Project Support Officer (two posts)

• Application Deadline: 8 November 2026
• Department: Digital & Technology Services
• Employment Type: Permanent - Full Time
• Location: Sheffield Head Office
• Reporting To: Linsey Jordan
• Compensation: £32,053 - £34,950 / year

Description

• Hours: 37 hours
• Contract: Permanent
• Salary: £32,053 - £34,950
• Location: Sheffield (hybrid working)

Help us deliver digital projects that make a difference

We are looking for a capable and enthusiastic Project Support Officer to join our Digital Delivery team within Digital and Technology Services.

This role is ideal for someone who enjoys bringing structure to complex work, keeping information accurate and helping project teams stay organised. You could already be working in project support, a programme office or a business support role and be ready to take the next step in your career.

You do not need to be a technical specialist. What matters most is that you are organised, dependable, comfortable working with project information and able to build positive relationships with a wide range of people.

About the role

You will support Project Managers and delivery teams across a varied portfolio of digital and technology projects. You will help coordinate activities, keep project records up to date, track actions and risks, support governance meetings and produce clear reports for managers and decision-makers.

Your responsibilities will include:

• Triaging new project requests into the department.
• Maintaining project plans, RAID logs, action logs and decision records.
• Tracking milestones, deliverables, dependencies, risks and issues.
• Organising meetings, workshops and governance boards.
• Preparing agendas and papers, taking accurate minutes and following up actions.
• Supporting regular project and portfolio reporting.
• Helping teams follow agreed project management and governance processes.
• Supporting change control, financial tracking, resource planning and procurement administration.
• Maintaining accurate and secure project records.
• Identifying opportunities to improve project tools, templates and ways of working.

About you

You will have experience of supporting projects, programmes or business activities and will understand the importance of accurate records, clear communication and meeting deadlines.

You will be confident using Microsoft Word, Excel and PowerPoint and able to produce professional documents and reports. You will also be comfortable managing competing priorities, solving problems and adapting when circumstances change.

Experience of working in the public sector, knowledge of digital or IT projects, and familiarity with PRINCE2 or ITIL would be helpful, but these are desirable rather than essential.

In return, you will become part of a supportive team that values collaboration, welcomes new ideas and is committed to delivering high-quality outcomes for South Yorkshire.

Benefits

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

• Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.
• Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leave
• Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
• Flexible Hours Scheme – Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time-off in the form of Flexi-Leave or banked Annual Leave.
• Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes.
• Training on the job - Support with upskilling skills through on-the-job training and qualifications
• Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.

Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.

If you require any reasonable adjustments throughout the process, please contact [e-mail] or include within your application form detailing the adjustment and how it will assist in managing any barriers.