Project Support Officer (System Implementation)

Medirest Signature; Stafford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local council in Stafford is looking for a Project Support Officer to assist in implementing a new case management system. The ideal candidate should possess excellent communication skills and the ability to build effective relationships across various stakeholders. This role involves supporting system delivery, documentation, and providing user support. Flexible working is available, and the position is for 18 months.

Benefits

Access to employee rewards and benefits

Qualifications

• Experience interacting with diverse stakeholders.
• Ability to meet tight deadlines.
• Strong problem-solving skills.

Responsibilities

• Support the delivery of the new Liquidlogic system.
• Document and escalate encountered issues.
• Provide helpdesk support and answer queries.

Skills

Excellent communication skills

Ability to build relationships

Planning and organization

Ability to analyze technical functionality

Attention to detail

Flexibility in work

Full knowledge of Microsoft Office 365

Job description

Are you a dynamic, self-motivated individual with the ability to work creatively and accurately under pressure while sticking to tight deadlines? Do you have a passion for technical innovation while delivering work to the highest standards? Are you devoted to continuous improvement, delivering benefits for organisations and their customers? We may just have your ideal role!

We're about to embark on replacing our social care case management system affecting almost 3,000 employees. It is a substantial project and will require significant engagement from services across the county. We're looking for Support Officers to join our motivated, forward-thinking project team.

These are 18 month fixed term posts.

Main Responsibilities

You will work closely with our implementation partner and workstream leads to support the delivery of our new system (Liquidlogic), working in areas such as System Design and Configuration, Finance, Testing and User Support. Some of the tasks you might undertake as part of the role:

• Complete tasks assigned from the project plan by the workstream lead accurately and within required timescales.

• Document and escalate issues encountered in a timely manner.

• Write test scripts for users to follow to test areas of the new system.

• Support data cleansing activities being undertaken by service areas, providing reports and data extracts as required.
• Provide reliable and consistent support to users on-site or via the helpdesk, e.g. answering routine queries, investigating and resolving issues, and signposting to available guidance where appropriate.

The Ideal Candidate

You'll have:

• Excellent communication skills because you'll interact with lots of people across the organisation and external partners and contractors.

• Credible experience of quickly building effective working relationships with a variety of stakeholders.
• Good planning and organisation skills as you'll be working to tight deadlines.
• Ability to analyse technical functionality and translate it into easy-to-understand guidance.
• An eye for detail with ability to identify issues and solutions quickly.
• A flexible approach to work as sometimes things can change, and so you'll need to be able to prioritise work and sometimes change focus quickly.
• Full knowledge of Microsoft Office 365 and the ability to utilise the main applications.

An advert and job description only tells you so much - we'd love to hear from you.

If you'd like a further discussion about the role, please contact Jen Shorter ( [e-mail] ), Jane Smith ( [e-mail] ) or Claire Duffy ( [e-mail] ).

Shortlisting: week commencing 11 August 2025

Interviews to be held week commencing 15 September 2025

We're happy to talk flexible working and we'll consider applications on a full or part time basis.

Please note: Please note the job title on the job description is Care Systems Support Officer', whereas the job is advertised with the job title of a Project Support Officer (Liquidlogic Implementation)' to ensure we reach the widest pool of candidates.

Our Recruitment Process:We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you'll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a GoldAward Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.