Project Support Officer (System Implementation)

We Manage Jobs(WMJobs); Stafford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community-focused local authority seeks a Project Support Officer for an 18-month contract to aid in the implementation of a new case management system. Responsibilities include liaising with implementation partners, supporting user testing, and assisting with data cleansing. Ideal candidates will have strong communication skills, experience in building relationships, and proficiency in Office 365. Applications from all backgrounds are welcome, and flexible working options are available.

Benefits

Supportive working environment

Flexible working options

Commitment to employee welfare

Qualifications

• Strong communication skills for stakeholder interaction.
• Experience in developing effective working relationships.
• Ability to meet tight deadlines through planning and organisation.
• Skill in translating technical functionality into clear guidance.
• Detail-oriented with a quick issue resolution ability.
• Flexible and adaptable to changing work priorities.
• Proficiency in Microsoft Office 365 applications.

Responsibilities

• Support the delivery of the new system Liquidlogic.
• Complete project tasks accurately within deadlines.
• Document and escalate encountered issues promptly.
• Write user test scripts for the new system.
• Support data cleansing and provide reports as needed.
• Provide user support, answering routine queries.

Skills

Excellent communication skills

Experience in building relationships

Good planning and organisation skills

Ability to analyse technical functionality

Attention to detail

Proficient in Microsoft Office 365

Job description

Are you a dynamic, self-motivated individual with the ability to work creatively and accurately under pressure while sticking to tight deadlines? Do you have a passion for technical innovation while delivering work to the highest standards? Are you devoted to continuous improvement, delivering benefits for organisations and their customers? We may just have your ideal role!

We are about to replace our social care case management system, affecting almost 3,000 employees. This substantial project requires significant engagement from services across the county. We are seeking Support Officers to join our motivated, forward-thinking project team. These are 18-month fixed-term posts.

Main Responsibilities

• Work closely with our implementation partner and workstream leads to support the delivery of our new system (Liquidlogic), covering areas such as System Design and Configuration, Finance, Testing, and User Support.
• Complete assigned tasks from the project plan accurately and within required timescales.
• Document and escalate issues encountered promptly.
• Write test scripts for users to test areas of the new system.
• Support data cleansing activities, providing reports and data extracts as needed.
• Provide reliable support to users on-site or via helpdesk, answering routine queries, investigating issues, and signposting to guidance.

The Ideal Candidate

• Excellent communication skills for interacting with various stakeholders.
• Experience in building effective working relationships quickly.
• Good planning and organisation skills to meet tight deadlines.
• Ability to analyse technical functionality and translate it into understandable guidance.
• Attention to detail with quick issue identification and solutions.
• Flexible approach to work, able to prioritise and adapt.
• Proficient in Microsoft Office 365 applications.

We welcome applications from all backgrounds and communities. If you'd like a further discussion about the role, please contact Jen Shorter, Jane Smith, or Claire Duffy via email.

Shortlisting: week commencing 11 August 2025. Interviews: week commencing 15 September 2025. We support flexible working and consider full or part-time applications.

Please note: The job title on the description is ‘Care Systems Support Officer’, but the advertised title is ‘Project Support Officer (Liquidlogic Implementation)’ to reach a wider candidate pool.

Our recruitment process anonymises applications during shortlisting to focus on relevant information. Please complete your application fully, especially the supporting statement, to highlight your suitability.

About Staffordshire County Council

We are a community-focused organisation with values centered on ambition, pride, and support for our employees. We offer a supportive working environment with benefits designed to help you achieve your potential and work-life balance.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults. Staffordshire County Council is an equal opportunities and Disability Confident employer, offering a guaranteed interview for applicants meeting minimum criteria.