Project Support Officer LBS-006

Southwark Council; London; On-site; Full time

Job summary

A leading local authority is looking to recruit an individual to join their Electoral Services team for the upcoming Mayor of London and London Assembly Elections. The successful candidate will play a pivotal role in the planning and execution of electoral processes, ensuring the delivery of high-quality services to the public while managing multiple inquiries. This dynamic position may involve working overtime, including evenings and weekends, to meet essential deadlines.

Qualifications

• Experience in high-quality administrative services.
• Experience handling complex work and customer service.
• Demonstrated ability to work independently and as part of a team.

Responsibilities

• Support the planning and conduct of elections.
• Provide professional service to the public and local authorities.
• Implement strategies to increase voter registration and engagement.

Skills

Attention to detail

Customer care

Knowledge of electoral processes

Project management

Teamwork

Education

Working knowledge of Microsoft Office Suite

Knowledge of Agile or PRINCE2 methodology

Job description

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Job Category : Admin & Clerical
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £14.93

Must be willing to work overtime, including evenings, weekends and bank holidays.
PURPOSE OF THE JOB
The post holder will support the Electoral Services team to deliver the Mayor of
London and London Assembly Elections, taking place on 2 May 2024.

• The post holder will take responsibility for delivering key aspects of the planning and
  conduct of elections and the registration of electors, in accordance with project
  plans, being wholly accountable for the quality and outcome of the deliverables.
• The post holder will assist in providing a professional service to the public, elected
  representatives, local authorities and colleagues within the council on all matters
  relating to electoral registration and elections.
• The post holder will assist in the implementation of plans to raise levels of voter
  registration and engagement in the electoral process, and to implement immediate
  and long-term strategies to ensure the accuracy of the register of electors, as well as
  providing advice and support in respect of access to and the use of the data
  contained in the register of electors, in accordance with DPA and GDPR principles.

Knowledge, including educational qualifications:
Working knowledge of Microsoft Office suite (Word, Excel, Outlook, Teams)
Some knowledge of a variety of project management tools, methodologies and best practice e.g., Agile or PRINCE2
Ability to demonstrate knowledge of the council’s equalities, diversity and inclusion principles

Experience
Experience of working providing high quality administrative services and dealing with a wide range of complex work whilst ensuring good attention to detail
Experience of working in a customer service environment, providing excellent customer care and handling high volumes of telephone enquiries and emails
Experience of working effectively as part of a team as well as independently using your own initiative