Project Support Officer - Fixed-term Contract

System C; Leeds; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading health and social care software company is seeking a Project Support Officer for a 12-month fixed-term contract. The role focuses on supporting the effective management of the Professional Services Programme Management Office by ensuring project controls and resource planning. Candidates should possess project management qualifications and at least 3 years of experience within a PMO role. Strong stakeholder management skills and the ability to solve problems in a complex customer environment are essential.

Qualifications

• Minimum of 3 years experience in a PMO role.
• Excellent understanding of portfolio management methodologies.
• Strong planning, reporting, and analytical skills.

Responsibilities

• Manage PMO mailbox effectively.
• Ensure adherence to PMO processes and controls.
• Prepare detailed minutes and board level reporting.
• Support customer satisfaction surveys across projects.
• Conduct Lessons Learned analysis for closed projects.

Skills

Stakeholder management

Project reporting

Problem-solving

Communication skills

Education

Project Management qualification such as Prince2

Tools

Power BI

Job description

Overview

The position is a 12 month fixed-term contract.

System C is the UK's leading health and social care software and services company. Our easy-to-use IT platforms provide a complete view of the individual across all care settings, helping integrate services and improve care. We are a British company with over 35 years' experience. Our Health division solutions use leading-edge technologies - including mobile, wearables, instant messaging, and machine learning - to radically redesign services and the way clinicians and patients interact together.

Role

The Project Support Officer will support and contribute to the day-to-day planning and management of the Professional Services Programme Management Office. You will be responsible for ensuring effective portfolio resource planning with the project managers. Embed and monitor project controls and processes. Reporting within agreed timescales and quality benchmarks working closely with key stakeholders from the wider team. Reporting to the PMO Manager, you will liaise across the wider portfolio team to ensure that programmes and projects adhere to best practice processes and controls.

Ability to work away from home and willingness to travel will be required at times.

Responsibilities

• Effective management and maintenance of the PMO mailbox. Ensuring requests are assessed and addressed in a timely manner.
• Ensure adherence of best practice PMO processes and controls.
• Preparing board level reporting and taking detailed minutes, actions, and decisions.
• Ensuring data quality standards across the Project Management team are adhered to using agreed tools.
• Reporting KPIs to quantify measures and gauge progress.
• Working with Project Managers to ensure project planning processes are adhered to and relevant documentation produced.
• Ensure project financial milestones are captured in the PSA, monitoring and raising any variances.
• Development of resource plans for new projects, ensuring effective handover to the Project Manager.
• Working with Project Managers to ensure risks and issues are logged, monitored and reported.
• Working with Project Managers to ensure project dependencies are logged, monitored and reported.
• Support Programme and Project Managers in carrying out customer satisfaction surveys.
• Accountable for processing an impact assessment for all project closures ensuring all documentation is completed. All POs are closed, and finance have agreed to closure.
• Carry out Lessons Learned for all closed projects. Complete analysis to review lessons learned to identify trends and themes.
• Carry out continuous audit controls for programmes and projects.
• Identification and contribution to benefits management for programmes / projects.
• Maintain a single source of truth for all portfolio processes and documentation.

Knowledge & Experience

• Excellent understanding of portfolio management methodologies, processes and controls.
• Project Management qualification such as Prince2.
• Strong stakeholder management skills.
• Experience of using a variety Programme reporting and Project Life Cycle Management tools to monitor and report project progress.
• Excellent planning, reporting and analytical skills.
• Strong verbal and written communication skills.
• Experience of working with teams and stakeholders across distributed locations.
• Excellent interpersonal skills.
• A record of delivery within an environment of tight deadlines and competing priorities.
• Be willing to take initiative in problem identification and solution provision.

Work Experience & Personal Attributes

• Experience working as a Project Support Officer within a mid/large corporate PMO function. With a minimum of 3 years within a PMO role.
• Ability to problem solve.
• Good stakeholder management and negotiation skills
• Good commercial awareness.
• Ability to deliver in a complex customer environment.
• Ability to influence, challenge and improve processes.
• Ability to tailor information and communication to meet the needs of the audience.
• Proactive and able to work as part of a team and as an individual.
• Flexible in terms of detailed tasks.

Desirable

• Project Management qualification - Prince2 or equivalent
• Project Management qualification APM Agile Foundation / Agile SAFe or equivalent
• Power BI