Project Support Officer - ERP Programme

Integrated Care System; Basingstoke; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

An NHS Trust is seeking a Project Support Officer for its ERP Programme to assist with project management and ensure effective delivery. This role requires a degree or equivalent experience as well as significant practical knowledge in managing digital programmes within the NHS. Candidates should be adept at document management, analytical tasks, and stakeholder communication, helping to ensure the project’s smooth execution across multiple sites.

Qualifications

• Degree or equivalent specialist knowledge and experience required.
• Significant practical experience in providing project management support on digital programmes.
• Knowledge of the full project lifecycle including multiple methodologies.

Responsibilities

• Support the Programme Management Team and contribute to smooth operations.
• Organise document management and meeting logistics, maintaining project records.
• Provide analysis of information and datasets to relevant project managers.

Skills

Communication skills

Project management

Analytical skills

Interpersonal skills

Education

Degree or equivalent specialist knowledge

Recognised Project Management qualification

Tools

Microsoft Access

Microsoft Excel

Job description

Go back Hampshire Hospitals NHS Foundation Trust

Project Support Officer - ERP Programme

The closing date is 15 August 2025

This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).

Hampshire and the Isle of Wight Acute Care Collaborative have come together as part of the Integrated Care Board (ICB) as an Acute Provider Collaborative (APC) to invest in Electronic Patient Record (EPR) functionality. This is to meet the needs of our whole ICS population, recognising that the organisation of clinical care needs to change and develop radically in order to meet the challenges we face.

A Project Support Officer is required to support the Programme Management Team. The post holder will provide all aspects of project support and make a significant contribution to the smooth running of the Programme.

Main duties of the job

• Responsible for file structure organisation, document management and configuration, maintenance, analysis and follow up of project documentation including the programme RAID logs.
• Arrange meetings, agendas, and minutes, liaising with internal and external stakeholders regularly to log, report, monitor and chase any actions or issues raised during these meetings.
• Document, prioritise and report on programme risks, issues, or changes, using own judgement and initiative. Understand when issues or situations need escalating.
• Provide analysis of information and datasets. Present the information appropriately to the Programme and Project Managers to enable them to act.
• Assist with the implementation of action plans arising from risk reports, meetings or any other appropriate forum.
• Contribute to the development of programme strategies, policies, practices, and documentation.
• To collate, present and analyse data using Microsoft Access, Excel and any other departmental database to support delivery of high quality care
• Regularly report project progress to the project team
• Responding to urgent requests as necessary and ensuring that urgent and sensitive items are dealt with accordingly.

Support the programme team to ensure that the portfolio of tasks is planned, managed, and delivered effectively.

• The role will include a mix of home and cross site working

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Tackling Climate Change:Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, searchHHFT Climate Actionor [e-mail].

Job responsibilities

Please see the attached Job Description and Person Specification for more details including main responsibilities.

Person Specification

Training and Qualifications

• Degree or equivalent specialist knowledge and experience
• Knowledge in project management or QI
• Evidence of continuous professional development
• Equivalent knowledge and skills gained through any combination of alternative study, employment or voluntary work
• Recognised Project Management qualification to foundation level

Experience and Knowledge

• Significant practical experience of providing programme and project management support on digital programmes
• Basic knowledge of the full project lifecycle (including pre-project phases) including multiple methodologies e.g. waterfall and agile
• Experience providing programme and project support in an NHS environment
• Knowledge and practical experience of the management and successful delivery of full project lifecycle

Skills and Ability

• Basic knowledge of how to influence and negotiate with internal stakeholders, often requiring the ability to challenge existing practice in a constructive way
• Good verbal and written interpersonal and progressional communication skills
• Detailed knowledge of the maintenance, analysis and follow up of project control documents (e.g., RAID logs, minutes, action trackers, agenda logs etc)
• Basic knowledge of how to identify, source, assimilate and apply relevant (clinical, system, setting) specific and technical knowledge
• Basic knowledge of how to identify complex project risks and issues and develop mitigation strategies
• Detailed knowledge of arranging meetings, agendas, and minutes for projects, liaising with internal and external stakeholders regularly to log, report, monitor and chase any actions or issues raised during these meetings
• Detailed knowledge of programme and project documentation organisation, management, and configuration
• Good knowledge of Information Governance (IG) compliance and Digital Technology compliance and guidance.
• Excellent time management skills with ability to work unsupervised under pressure, take initiative and prioritise own workload.
• Basic knowledge of how to analyse and interpret technical, complex, or contentious information and present to a variety of audiences where barriers to acceptance may exist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hampshire Hospitals NHS Foundation Trust

Address

Basingstoke and North Hampshire Hospital

Basingstoke and North Hampshire Hospital