Project Support Officer

Volunteer Centre; Wakefield; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading community-based service in Wakefield, the Live Well Wakefield team is looking for a Project Support Officer to enhance the wellbeing of adults aged 18+. This role involves providing administrative support, liaising with the public and professionals, and assisting with various communication methods. An opportunity to make a real difference while enjoying supportive workplace benefits, including holidays, pension contributions, and health service discounts.

Benefits

28 days holiday a year plus bank holidays

5% salary contribution to a pension scheme

Access to Occupational Health

Health service discount schemes

Supportive and inclusive workplace policies

Competitive salary and annual pay reviews

Qualifications

• Recent experience providing administrative support to a team or service.
• Experience in a person-centred role.
• Ability to keep accurate and timely records.

Responsibilities

• Acts as the first point of contact for public and professionals.
• Provides administrative support for activities and meetings.
• Manages service inbox and actions referrals.

Skills

Organisational skills

Time management

Communication

Empathy

Job description

We’re hiring a Project Support Officer to join the Live Well Wakefield team, a community-based service that supports adults aged 18+ to improve their health, wellbeing and independence.

The Project Support Officer has a fundamental role in this team, so it’s a brilliant opportunity to use your administrative experience to make a difference. We offer great benefits and in our 2025 staff survey, 100% of the team told us they enjoy working at Live Well Wakefield!

What does a Project Support Officer do?

• Acts as first point of contact/liaison for members of the public and other professionals, providing them with further information and signposting/triaging.
• Works with team members to provide administrative support for activities, caseloads and meetings.
• Works with sensitivity and has a good understanding of the issues experienced by users of the service.
• Actions referrals and queries into the relevant project, including managing the service inbox.
• Assists the team with a variety of communications methods to promote the relevant project.

This role will focus on the Economic Accelerator Programme at Live Well Wakefield, a new project supporting people to access services and address social needs that will help them to enter into, and/or sustain employment, staying well whilst in work.

What are we looking for in our Project Support Officer?

• Recent experience of providing administrative support to a team or service.
• Experience of working in a person-centred role with members of the public and communicating with a wide range of people.
• Experience of keeping accurate and timely records.
• Excellent organisational skills, and ability to manage time effectively, prioritise tasks independently, and work under pressure to meet deadlines.
• Operates in a non-judgemental, empathetic manner.
• Ability to work from Wakefield office base during service opening hours.

Take a look at the Person Specification on our website (https://www.nova-wd.org.uk/jobs/live-well-wakefield-project-support-officer-2025) for more details and if you feel you are the right person, we’d love to hear from you! We value personal qualities and experience as well as work experience.

What do we offer?

“I’ve not worked anywhere as supportive as Live Well” – from our recent staff survey

• 28 days holiday a year plus bank holidays
• 5% salary contribution to a pension scheme
• Access to Occupational Health
• Access to health service discount schemes, including Blue Light Card
• A range of policies and practices to ensure a supportive and inclusive workplace
• Competitive salary and annual pay reviews

Nova Wakefield District is a local charity that supports Voluntary, Community and Social Enterprise organisations in Wakefield District. Nova and South West Yorkshire Partnership NHS Foundation Trust deliver Live Well Wakefield, which is commissioned by Wakefield Council and Wakefield’s seven Primary Care Networks.

How to Apply

Please note this post requires an Enhanced DBS Check to be carried out.

We are an equal opportunities organisation and invite applications from all sections of the community. It’s important to us that everyone is welcomed and valued in our workplace, so we support staff and applicants in a number of ways.

To apply, please email your CV and a cover letter (no more than 2 pages) describing how you meet the Person Specification for this role to [e-mail]

Closing date: Monday 23 June at 5pm

Interviews are currently planned for: Thursday 3 July