Project Support Officer

NHS; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in Exeter is seeking a Project Support Officer to provide administrative and project support. The ideal candidate will be proactive and organized, with a degree and project management certification. Responsibilities include supporting project management processes and managing documentation. We offer a supportive environment with career progression opportunities and a range of benefits, including 27 days of holiday per year.

Benefits

27 days holiday per year

Pay enhancements for out of hours work

Career progression opportunities

Free parking across Trust sites

Access to discounts from various organizations

Qualifications

• Degree or equivalent experience required.
• Conversant with business management and procurement processes.
• Moderate expertise in standard Microsoft Office products.

Responsibilities

• Provide support for project management processes.
• Track and report progress of projects.
• Manage project-related documentation.
• Act as a first point of contact for enquiries.

Skills

Analytical skills

Communication skills

Organizational skills

Project management

Education

Degree or equivalent experience

Full Driving Licence

Certified PRINCE2 qualification

Tools

Microsoft Office

Project Management tools

Job description

South Western Ambulance Service NHS Foundation Trust

Project Support Officer

The closing date is 03 October 2025

We are seeking an enthusiastic and motivated individual to join our team as a Project Support Officer. In this critical role, you will provide comprehensive administrative, coordination, and project support to ensure the smooth and efficient delivery of activities within the Trust's Annual Plan. The successful candidate will be proactive, highly organised, and adaptable with a keen eye for detail. This is an excellent opportunity for someone with project support experience or a strong interest in developing a career in project / programme management.

Main duties of the job

The main duties of the role include:

• Providing support for project management processes, procedures, tools and techniques to the Project Managers and project teams.
• Tracking and reporting of progress and performance of one or more projects / programmes.
• Servicing Project / Programme Boards and other associated meetings.
• Acting as first point of contact for enquiries from end users.
• Managing elements of a project.
• Supporting performance improvement.
• Supporting Project Managers with the benefits realisation framework process.
• Managing project related documentation and undertaking quality assurance checks and maintaining key templates up to date, such as the action log, risk, issues and lessons-learned registers.
• Preparation for the monthly Executive Level Steering Committee meetings and other associated meetings supporting the Trust's Annual Plan.
• Supporting the creation and dissemination of slide deck presentations.
• Supporting the Executive Director of Strategy & Transformation, Planning Manager, and wider strategic thinkers and planners in the organisation to develop components of the Trust Strategy and continually develop forward planning.

The role will require the postholder to have excellent communication and organisational skills, an analytical approach to their work and someone who is quality and outputs focused.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role. You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Job responsibilities

Detailed job description and main responsibilities (please include below).

For further information about this role please see the attached job description and person specification.

For secondments please note: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity.

Person Specification

Education and qualifications

• Degree or equivalent experience.
• Full Driving Licence with a maximum of 6 points.
• Certified PRINCE2 Practitioner or Foundation qualification or equivalent project management qualification.

Previous experience (Paid/ Unpaid relevant to job)

• Conversant with business management and procurement processes, procedures and their application.
• Moderate expertise in use of standard Microsoft Office products and Project Management tools.
• Experience in Healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust