Project Support Engineer

ZipRecruiter; North East; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cable manufacturing company in the Newcastle area is seeking a Service Support Engineer to improve internal operations by creating technical documentation and work instructions. The ideal candidate will have experience in cable manufacturing and strong writing skills to convey technical information clearly. Responsibilities include documentation development, collaboration with teams, and maintaining compliance with internal standards.

Qualifications

• Proven experience in cable manufacturing environment.
• Strong technical writing skills to produce clear documentation.
• Familiar with manufacturing procedures and cable processes.

Responsibilities

• Develop and maintain technical documentation for manufacturing.
• Collaborate with teams to gather technical content.
• Support implementation of procedural improvements.

Skills

Technical writing skills

Attention to detail

Communication skills

Interpersonal skills

Education

Engineering or technical background

Tools

MS Office

Document management systems

Job description

Job Description

We are currently seeking a Service Support Engineer to join a leading cable manufacturing company in the Newcastle area. The successful candidate will play a key role in supporting internal operations by preparing detailed work instructions, technical documentation, and operational procedures. The ideal candidate will have prior experience in cable manufacturing processes and a strong ability to translate technical knowledge into clear, structured documents.

Key Responsibilities:

• Develop, write, and maintain technical documentation, work instructions, and standard operating procedures (SOPs) for cable manufacturing processes.
• Collaborate with engineering, production, and quality teams to gather and verify technical content.
• Support the implementation of procedural improvements and internal best practices.
• Assist with troubleshooting operational issues and providing technical support to production teams.
• Participate in audits and quality assurance reviews to ensure documentation is accurate and up to date.
• Maintain documentation in line with internal standards and industry regulations.
• Track and report on the progress of document control activities.

Requirements:

• Proven experience working in a cable manufacturing environment (HV/FO or similar).
• Strong technical writing skills with the ability to produce clear and concise documentation.
• Familiarity with manufacturing procedures, cable routing, assembly, and testing processes.
• Ability to read and interpret technical drawings, diagrams, and engineering specifications.
• Proficient in MS Office and relevant document management systems.
• Excellent attention to detail and organizational skills.
• Strong interpersonal and communication skills.
• Engineering or technical background (Electrical, Mechanical, or Industrial Engineering).