Project Support Coordinator

CBSbutler; Gateshead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT Services Provider is seeking a Change & Project Coordinator to enhance their PMO team in Gateshead. The role focuses on managing changes across various software products and business processes, supporting Project Managers, and ensuring all stakeholders are informed. Ideal candidates will have change management experience within an IT environment, strong coordination and reporting skills, and familiarity with tools like Microsoft DevOps and frameworks such as ITIL and Agile.

Qualifications

• Experience in change management within a software delivery or IT environment.
• Strong coordination, communication, and reporting skills.
• Ability to manage multiple priorities and support cross-functional teams.

Responsibilities

• Ensure effective assessment, documentation, and transition of change initiatives.
• Co-ordinate activities to control, track, and audit changes across the organisation.
• Monitor Project Managers' workloads and manage project-related risks.

Skills

Coordination

Communication

Reporting

Tools

Microsoft DevOps

ITIL

Agile

Job description

Our client, an IT Services Provider specialising in software and managed services is looking for an organised Change & Project Coordinator to join their PMO team in Gateshead and support the delivery of key change initiatives across the organisation.

This role, situated within the Project Management Office (PMO), encompasses managing changes across software products, business processes, tools, and technologies.

What you will be doing:

You will ensure that all change initiatives are effectively assessed, documented, and transitioned into projects when necessary, coordinating their handover to Project Managers (PMs) and ensuring all relevant stakeholders are informed of project commencement.

This role involves monitoring Project Managers' workloads, managing project-related risks, and providing support to Project Managers as needed.

Other duties include:

• Co-ordinating all activities necessary to control, track, and audit changes across the organisation, including software, processes, and tools.
• Managing change requests and facilitating approvals.
• Workload reporting.
• Facilitating the conversion of approved change requests into projects.
• Ensuring all relevant stakeholders are provided with necessary documentation.
• Monitoring and reporting on Project Managers' workload distribution and providing Project Manager support.
• Oversee the progression of pipeline projects

About you:

• You will have experience in change management within a software delivery or IT environment
• Strong coordination, communication, and reporting skills
• Familiarity with Microsoft DevOps and/or ITIL/Agile is a plus
• Ability to manage multiple priorities and support cross-functional teams

If you're proactive, detail-driven, and thrive in a structured change environment, we’d love to hear from you.