Project Support Co-Ordinator, Meaningful Social Research, Ft

Buscojobs; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a highly organized and capable individual to join their social research team. This role is perfect for a recent graduate or someone with 1-3 years of relevant experience looking to make an impact in a supportive environment. You'll be responsible for providing essential project and administrative support, ensuring researchers can focus on their work while you manage scheduling, documentation, and stakeholder communication. If you thrive in a busy office and enjoy multitasking, this opportunity offers the chance to develop your skills and potentially advance within the organization.

Qualifications

• 2-3 years of administration or customer service experience in a corporate office.
• Degree qualified is advantageous.

Responsibilities

• Provide project, telephone, and administrative support for social research teams.
• Coordinate multiple projects and ensure timely delivery of administrative tasks.

Skills

Administrative Skills

Communication Skills

Customer Service

Microsoft Office Suite

Organizational Skills

Education

Bachelor's Degree

Tools

Microsoft Teams

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

ORIMA Research is a private Australian-owned professional services firm that provides market and social research, data analytics, organisational performance improvement and related advisory services. We are a genuine public sector research specialist, whereby over 90% of our clients are in the government sector. Established in 1996, we now have around 70 professional staff working across four offices in Melbourne, Canberra, Sydney and Brisbane.

ORIMA is a values-based organisation and we pride ourselves on our service ethos, high performance culture, innovation, integrity and focus on helping our staff to thrive. We are :

• People who believe in the value of evidence-based approaches to inform government decision making;
• Lateral thinkers and problem solvers – we find the best solutions for our clients;
• From a diverse range of qualifications and professional backgrounds.

Job Description

Seeking a highly capable, organised person, likely recent graduate, with min 1-3 years relevant work experience to join a lovely team to provide project, telephone and administrative support for one of our social research teams undertaking meaningful research for Australians. This role will provide research support to projects including activities such as outbound and inbound phone calls, interview scheduling and calendar management, phone follow up with senior stakeholders, document / presentation production, proof-reading, accuracy checking of number tables, and administration. Based on project needs, the role will also have the opportunity to work across other teams, adding additional variety.

This role is critical to the successful delivery of social research projects and will see you multi-tasking and coordinating multiple projects, ensuring the researchers can focus on their research with you advancing the administrative tasks and other requirements, at times to short timeframes. Market or social research experience (e.g. telephone interviewing / surveys / call centre or scheduling and coordinating surveys / fieldwork) or professional office experience is advantageous, though not essential.

Suited to an office professional with strong communication and administrative skills. As you will be the first voice our client stakeholders hear, you will be outgoing, persuasive, have an excellent phone manner and service orientation being proactive, solutions-oriented, positive and focused on supporting the researchers. You will be reliable, efficient, and able to deal with ad hoc and varied tasks emphasizing attention to detail. You will enjoy a busy, varied professional office, in a medium-sized business, and will take ownership and responsibility for outcomes. It would be beneficial if you understand the context that busy executives, including Chief Financial Officers, work within and how to be persuasive and polite over the phone to gain their input.

You will have excellent administrative, organisational and interpersonal skills, a can-do attitude and positive, respectful, service-oriented demeanor with the ability to multi-task and set priorities. You will be a strong team player, using your initiative and being proactive. Knowledge of the public sector and / or market or social research would be advantageous, though not essential. There may be potential opportunities to advance to the professional research stream dependent on interest, qualifications and performance.

Desired Skills and Experience

• Minimum 2-3 years of administration or customer service experience in a professional, medium-sized corporate office. Social / market research experience (telephone interviewing, surveys, fieldwork coordination) viewed positively, though not essential. Degree qualified is advantageous.
• Proficiency in the Microsoft suite - Teams, Excel, Word, PowerPoint
• Excellent administration skills and able to maintain effective processes and systems
• Confident with document and table formatting and number checking
• Highly professional and well presented
• Well-developed written and verbal communication skills - applicable to interacting with professional clients
• Strong commitment to excellent client service with a friendly, responsive and welcoming personality
• Ability to multitask and work under pressure, to deadlines, remaining calm and solutions-focused. Willing to help with any task that assists the researchers and projects.
• Work from our collegiate, supportive office in Collingwood.

Ability to gain a positive Police Check and WWCC (as required). Understands confidentiality and privacy requirements.

If you are interested, please apply ASAP as interviews will occur shortly and the opportunity will close once offered.