Project Planning Coordinator

Microlise; Nottingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training provided

Private medical insurance

33 days holiday

Costco membership

Vitality rewards

Employee assistance programme

Staff events

Great Place to Work cert.

Job summary

Microlise is recruiting a Project Planning Coordinator to join our Field Engineering and Programme Management teams in the UK. You will manage orders, schedule engineers and keep projects on track, delivering a seamless, professional service from start to finish.

You will collaborate across departments, maintain accurate systems and own the end-to-end delivery while upholding data protection standards and internal SLA requirements.

Qualifications

• Experience in a customer-focused role with strong organisational skills.
• Excellent verbal and written communication, able to build relationships.
• Proficient in MS Office, especially Word and Excel.

Responsibilities

• Collaborate across departments to progress orders, installations and service activities.
• Own the order delivery and scheduling process from start to finish, ensuring SLA compliance.
• Schedule work for Field Engineers and maintain up-to-date information in systems.
• Escalate risks to invoicing or SLAs as needed and drive issues to resolution.
• Support successful supply chain activity and keep customers updated within agreed timeframes.

Skills

Customer focus

Organisational skills

Verbal & written communication

MS Office (Word/Excel)

Job description

Ready to step into a role where your organisation, communication and problem-solving skills make a real impact every single day? As our new Project Planning Coordinator, you’ll be at the heart of our Field Engineering and Programme Management teams, making sure our global customers receive a seamless, professional service from start to finish.

From processing orders and scheduling engineers to keeping projects moving smoothly, you’ll play a vital part in delivering the outstanding experience Microlise is known for.

If you thrive in a fast-paced environment, love building strong relationships, and enjoy staying one step ahead, we’d really love to hear from you!

What you’ll be doing

• Collaborating across departments to progress orders, installations and service activities
• Keeping internal systems up to date with accurate, timely information
• Owning the order delivery and scheduling process from beginning to end, ensuring everything meets SLA requirements
• Scheduling work for our Field Engineers, considering all necessary working parameters and reasonable adjustments
• Maintaining confidentiality when handling sensitive information and ensuring all processes remain compliant with data protection standards
• Escalating potential risks to invoicing or SLAs in the right way, at the right time
• Taking ownership of issues related to orders, projects or scheduling, and driving them through to resolution
• Using your expertise to support successful supply chain activity
• Making sure all customers receive updates and communication within agreed timeframes

What we’re looking for

• Experience in a customer-focused role, with strong organisational and administrative skills
• Excellent verbal and written communication, with the ability to build great relationships both internally and externally
• A target-driven approach, with confidence working to deadlines and SLAs
• Proficiency in MS Office, particularly Word and Excel
• Someone calm under pressure who can thrive in a busy environment
• A self-starter who’s adaptable, motivated and able to prioritise effectively
• Experience with order processing or scheduling would be highly advantageous

Why Microlise?

When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, EddieStobart, Carlsberg, Waitrose and Tesco.

Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

• Full support and training to ensure you are well equipped to succeed in your role
• Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more
• 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
• Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
• Invested in employee health and well-being with over 20 mental health first aiders in the business
• Employee Assistance Programmes
• Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
• Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
• Best Workplace in the UK for Development, Technology, Wellbeing and Women