Project Officer, SEND Service & Performance Improvement

Hertfordshire County Council; Hemel Hempstead; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

Hertfordshire County Council is seeking a Project Officer to support the School Aged Statutory SEND Service. You will coordinate projects, monitor performance and collect data to inform decisions, delivering high-quality reports and briefings for senior leaders.

Working with SEND managers and cross‑functional teams, you will help embed ACT communications and shape governance processes, contributing to service improvements and timely delivery of outcomes for children and families.

Qualifications

• Experience of supporting, coordinating or delivering projects within a complex organisation.
• Demonstrable experience of collecting, analysing and presenting data to support operational or strategic decision-making.
• Experience of producing high-quality reports, presentations, briefing papers and other written communications for managers or senior leaders.
• Strong analytical skills with the ability to interpret information, identify trends and make evidence-based recommendations.
• Excellent organisational skills with the ability to manage competing priorities and work to deadlines.
• Strong verbal and written communication skills, with the ability to present information clearly and effectively.
• Excellent ICT skills, including experience of Microsoft Office applications, databases and reporting systems.
• Ability to build and maintain effective working relationships with a wide range of stakeholders.
• Ability to work independently, use initiative and exercise sound judgement.
• Experience of handling sensitive information with professionalism and confidentiality.

Responsibilities

• Coordinate a range of projects and service improvement activities across SEND Service.
• Monitor performance, track actions, manage risks and support delivery of outcomes.
• Collect, analyse and present performance information to inform decision-making.
• Develop reports and briefing materials for managers and senior leaders.
• Support ACT communications and embed high-quality communication standards.
• Provide governance and governance-support for senior leadership forums.
• Collaborate with SEND managers and teams to enable improvement activity.

Skills

Project coordination

Data analysis

Reports & briefing

Microsoft Office

Databases

Reporting systems

Independent working

Stakeholder management

Time management

Tools

Microsoft Office

Job description

Hertfordshire County Council is seeking a Project Officer to support the School Aged Statutory SEND Service. You will coordinate projects, monitor performance and collect data to inform decisions, delivering high-quality reports and briefings for senior leaders.

Working with SEND managers and cross‑functional teams, you will help embed ACT communications and shape governance processes, contributing to service improvements and timely delivery of outcomes for children and families.