Project Officer

NHS; London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A healthcare organization in London is seeking a Project Officer to support various projects across its federation. The role involves project management, stakeholder engagement, and governance tasks. Applicants should have relevant educational qualifications and experience in the NHS or similar healthcare environments. The position offers a salary of £35,000 to £40,000 per year.

Qualifications

• Experience in the NHS, ideally in Primary Care or a similar healthcare environment.
• Experience supporting projects, coordinating tasks, and reporting processes.
• Proven ability to deliver projects on time and within scope.

Responsibilities

• Oversee the delivery and day-to-day management of projects.
• Build and maintain strong working relationships with stakeholders.
• Monitor project resources and ensure successful project delivery.

Skills

Excellent communication and interpersonal skills

Ability to work effectively as part of a team

Excellent time management skills

Ability to work under pressure

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Education

Educated to degree level in a relevant subject

Project and/or Programme Management Qualification

Tools

EMIS Web

MS Project

Job description

Overview

Camden Health Evolution (CHE) Ltd is a GP Federation supporting the Central Camden Primary Care Network (PCN). There are 8 member practices with a registered population of circa 82,000 patients. All practices are members of CHE, sharing its vision, mission, values, and key priorities.

The CHE is recruiting a Project Officer to support a variety of projects across CHE Federation and Central Camden PCN. The role involves day-to-day management of projects, stakeholder engagement, governance and continuous improvement, and contributing to strategic project planning. The post-holder will work primarily in an office-based setting with occasional off-site meetings or events. A clear development pathway into project management or programme leadership is provided.

Important note: We regret that this position does not provide visa sponsorship.

Details

Date posted: 18 September 2025

Salary: £35,000 to £40,000 per year

Contract: Permanent

Working pattern: Full-time

Location: 60 Gray\'s Inn Road, London, WC1X 8LU

Reference: B0328-25-0011

Job locations: Workspace

Pay scheme: Other

Responsibilities and duties describe the core requirements of the Project Officer role and may include additional tasks based on workload and staffing levels.

Role and Responsibilities

Project Management and Delivery

• Oversee the delivery, implementation, and day-to-day management of projects and services, ensuring milestones, deadlines, and responsibilities are clearly defined and monitored.
• Build and maintain strong working relationships with the Executive Team, Member Practices, and external stakeholders to facilitate efficient project delivery.
• Collaborate with CHE and PCN colleagues to plan, manage, and deliver projects effectively. Follow up on tasks to ensure they are completed on time and to a high standard.
• Monitor project resources, including equipment calibration and consumable stock levels, to ensure successful project delivery.
• Support Project Managers in producing high-quality project plans and maintaining core project documentation.
• Maintain project documentation, ensuring templates are up-to-date and version-controlled (e.g., business cases, risk registers, project plans).
• Identify risks and obstacles, proactively implementing solutions to keep projects on track and achieve objectives.
• Ensure projects and services are delivered on time, to quality standards, and in a cost-effective manner, adjusting plans as required.
• Contribute to strategic project planning, identifying interdependencies, potential impacts, resource requirements, and contingency measures.
• Work autonomously on day-to-day project activities, using initiative while escalating issues as required.
• Provide line management for designated team members, including conducting annual appraisals, supporting professional development, and offering day-to-day guidance and support.

Governance, Reporting, and Continuous Improvement

• Track key project metrics and milestones, reviewing progress and providing regular updates to the Executive Team.
• Evaluate the effectiveness and impact of projects, using outcomes and feedback to drive continuous improvement and inform service development.
• Monitor the progress of projects, identify risks to delivery, and recommend alternative solutions to ensure key milestones are met.
• Use spreadsheets and data collection systems to collect, audit, and present project data.
• Construct and run EMIS Web searches to collect project data, enabling evaluation of patient outcomes and project impact.
• Undertake process mapping and produce relevant project documentation.

Stakeholder Engagement and Communication

• Provide clear and timely project updates to the Executive Team.
• Prepare and produce reports, spreadsheets, presentations, and other documents as requested for internal and external stakeholders.
• Ensure effective project delivery through ongoing engagement and communication, following up on tasks and promptly escalating issues, risks, or delays through the appropriate channels.
• Contribute to project communications and provide regular updates to stakeholders throughout the project lifecycle.
• Champion the effective design and implementation of communication strategies, ensuring consistent messaging and stakeholder engagement.
• Respond to email enquiries in a timely and professional manner.
• Establish and maintain high standards for professional correspondence, setting expectations for response times and tone, and mentoring team members in effective communication practices.

Key Stakeholders

Internal:

• CHE Executive and Management Team
• PCN Clinical Directors
• PCN Member GP Practices
• PCN workforce

External:

• North Central London Integrated Care Board (NCL ICB)
• NCL Federations
• NCL PCNs and GP Practices
• Patient Participation Groups (PPGs)
• Local NHS Trusts: NLFT, CNWL, RFL, UCLH
• London Borough Council (LBC)
• NHS England (NHSE)

Person Specification

Skills / Abilities

• Excellent communication and interpersonal skills
• Skilled in preparing accurate and thorough project documentation
• Ability to work effectively as part of a team
• Skilled in preparing project reports that effectively communicate progress and outcomes
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Excellent time management skills with the ability to re-prioritise to meet deadlines
• Ability to work under pressure and manage multiple tasks
• Ability to work autonomously and use initiative to resolve problems
• Professional and effective telephone and email communication skills, with the ability to manage enquiries, respond promptly, and maintain clear records

Desirable

• Ability to develop and deliver clear, engaging presentations to diverse internal and external stakeholders
• Skilled in stakeholder engagement and relationship management
• Skilled in communicating complex issues and managing challenging situations with diplomacy, persuasion, and influence
• Proficient in EMIS Web, including creating EMIS Web searches and reports
• Ability to work with informatics, data analysis and data visualisation tools
• Understanding of good clinical and information governance
• Touch typing

Qualifications

• Essential: Educated to degree level in a relevant subject or equivalent, or significant experience at a similar level in a specialist area
• Evidence of continued professional development
• Desirable: Masters level in a relevant subject or equivalent
• Project and/or Programme Management Qualification (e.g. PRINCE2 or equivalent)
• Completion of NHS Leadership Academy Programme Course

Knowledge

• Essential: Knowledge of project management principles, methodologies, and best practices
• Understanding of project lifecycle, governance, reporting and delivery processes
• Familiarity with MS Project, Excel, Teams, SharePoint for project tracking and reporting
• Understanding of local commissioning objectives and QOF/PCN DES/IIF
• Knowledge of stakeholder engagement in healthcare or multi-agency environments
• Knowledge of available local health services
• Appreciation of collaboration among GP practices, PCNs, ICBs, NHSE

Aptitudes

• Detail-oriented, methodical and quality-focused
• Adaptable and flexible in response to change
• Resilient and able to stay calm under pressure
• Maintain confidentiality and trust
• Professional, calm, and efficient manner
• Willingness to learn from peers and colleagues
• Positive and flexible approach with a desire to improve performance

Experience

• Essential: Experience in the NHS, ideally in Primary Care or a similar healthcare environment
• Experience supporting projects, coordinating tasks, and reporting processes
• Experience coordinating tasks across multiple teams
• Proven ability to deliver projects on time and within scope
• Experience working with internal and external stakeholders
• Experience handling sensitive and confidential information

Other Requirements

• Willingness to work flexibly
• Completion of mandatory training as required
• DBS check clearance

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous convictions.

Employer details

Camden Health Evolution Ltd, 60 Gray\'s Inn Road, London, WC1X 8LU