Project & Office Support Administrator

Recruitment Helpline; North East; On-site; GBP 13,000 - 27,000; Full time

Job summary

A growing company in fire protection is seeking a Project & Office Support Administrator to provide high-quality administrative support. Key responsibilities include project administration, data management, and customer liaison. The ideal candidate possesses strong organisational skills and a keen eye for detail. This full-time role offers competitive salary and benefits including leave and professional development opportunities.

Benefits

Competitive salary

22 days annual leave plus 8 bank holidays

Company pension scheme

Free eye tests

On-site parking

Qualifications

• Successful experience in a fast-paced office environment, ideally in construction or facilities management.
• Expertise in document control and electronic filing systems.
• Ability to transform data into practical improvements.

Responsibilities

• Provide project administration support, including updating project logs.
• Liaise with customers and the team for inquiries.
• Maintain accurate records and ensure compliance with policies.
• Research and present data to support decision-making.
• Contribute to process improvements and efficiency.
• General administration and customer service.

Skills

Document control

Data management

Microsoft 365 proficiency

Organisational skills

Interpersonal skills

Education

NVQ in Business Administration

Tools

Microsoft Excel

Fieldwire

Job description

Overview

An excellent opportunity for a Project & Office Support Administrator to join a well-established company.

Job Type: Full-Time - Permanent.

Salary: Up to £26,325.00 per year £13.50 per hour

Location: Durham, North East England.

The company is a fast-growing specialist in fire protection. Their friendly, collaborative culture is the backbone of their success, and are now looking for an additional, organised Project & Office Support Administrator to help them deliver the next stage of their growth.

Purpose of the role

Reporting to the Office Manager, you will provide high-quality administrative, analytical and project support to both our office-based and field teams, ensuring jobs and projects run smoothly, data is captured, interrogated and communicated with precision.

Responsibilities

• Project administration - collate information for quotations, progress reports and handover packs, and update project logs.
• Customer and team liaison - act as the first point of contact for telephone and email enquiries.
• Document control - create, file and maintain accurate records, ensuring compliance with company policies and industry standards.
• Data management and reporting - research, interrogate and present data with meticulous attention to detail, transforming raw numbers into actionable insights that drive decision-making.
• Systems and workflow improvement - contribute to the development of processes, templates and checklists that drive efficiency across the business.
• General administration and customer service - carry out any other duties commensurate with the role and a busy, professional office environment.

About you

• Proven success in a fast-paced office environment, ideally within construction, engineering or facilities management.
• NVQ (or equivalent) in Business Administration, or significant relevant experience.
• Demonstrable expertise in document control and electronic filing systems.
• Naturally analytical with laser-sharp attention to detail; you enjoy translating data into practical improvements.
• Confident multitasker with outstanding organisational, interpersonal and communication skills.
• Proficient user of Microsoft 365, especially Excel; experience with project management tools such as Fieldwire is a plus, but willing to quickly learn systems and programmes is absolute must!
• Positive “can-do” attitude, dependable and comfortable taking ownership of tasks through to completion.
• A team player who values clear processes, respects others\' perspectives and is committed to personal learning and development.

What we offer

• Competitive salary commensurate with experience.
• Annual leave: 22 days plus 8 bank holidays.
• Friendly, supportive workplace dedicated to fire safety.
• Commitment to ongoing training and professional development.
• Company pension scheme.
• Free eye tests and on-site parking.

How to apply

Please submit your CV and a covering letter on one document outlining how your skills and experience match the criteria above, and what unique value you will bring.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.