Project Manager - Water Damage Restoration

ZipRecruiter; England; On-site; USD 80,000 - 115,000; Full time

Job summary

A leading restoration company is seeking a Water Mitigation Project Manager in Kent, WA. This pivotal leadership role focuses on managing water mitigation projects, developing a high-performing team, and ensuring exceptional customer satisfaction while maintaining safety standards and operational compliance.

Benefits

Company vehicle

Gas card

Qualifications

• Proven experience in water mitigation or restoration services required.
• Strong leadership and communication skills essential.
• Ability to manage field teams and customer relationships is key.

Responsibilities

• Oversee and execute water mitigation and emergency service projects.
• Hire, train, and develop field technicians.
• Ensure quality service delivery in coordination with homeowners.

Skills

Leadership

Communication

Customer relationship management

Tools

Xactimate

Job description

Job DescriptionJob Description

Overview:Brand new opportunity for a Water Mitigation Project Manager to join a growing restoration team based in Kent, WA. This leadership role is critical to driving high standards across emergency services including water mitigation, dry-outs, demolitions, and board-ups. The company prides itself on strong cultural values, customer service excellence, and operational integrity. With a clear path for departmental growth, this is an opportunity to make a tangible impact in a dynamic environment.

The Role:This is a supervisory position focused on managing water mitigation and related emergency service projects. The Project Manager will be responsible for overseeing job execution, team development, and customer interactions. Initially managing one direct report, the role is geared toward expanding the service line and developing technician capabilities. Success in this position means delivering timely, high-quality restoration work while fostering a high-performing team culture.

Responsibilities:

• Oversee and execute water mitigation and emergency service projects including dry-outs, board-ups, and demolitions

• Hire, train, and develop field technicians

• Write and manage estimates using Xactimate software

• Ensure quality service delivery in coordination with homeowners, insurance adjusters, and internal teams

• Maintain compliance with safety and operational standards

• Represent the company’s values in all customer interactions

• Contribute to departmental growth through team leadership and performance oversight
  
  

Requirements:

• Proven experience in water mitigation or restoration services

• Proficiency in Xactimate is required

• Strong leadership and communication skills

• Demonstrated ability to manage field teams and customer relationships

• Understanding of emergency service billing practices

Nice to Have:

• IICRC Certifications such as WRT, ASD, AMRT, FSRT, or OCT

• Experience in roles such as Crew Chief, Lead Water Technician, Operations Manager, or Restoration Manager
  
  

Salary: $80,000–$115,000 total compensation, plus commissions and quarterly bonuses

Location: In-office role based in Kent/Seattle Washington State, U.S.

Benefits:

• Company vehicle

• Gas card