Project Manager/Technical Business Analyst - Digital Workstream *9 month FTC*

Saga Group; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading company specializing in services for individuals over 50 seeks an experienced Project Manager/Technical Business Analyst for a digital workstream role. This position requires expertise in Agile frameworks, stakeholder communication, and the ability to translate business needs into actionable deliverables. The successful candidate will enjoy a hybrid working environment and a comprehensive benefits package.

Benefits

25 days holiday + bank holidays

Pension scheme matched up to 10%

Company performance related annual bonus

Enhanced maternity and paternity leave

Access to Saga Academy

Qualifications

• Proven experience as a Project Manager, Scrum Master, or Technical Business Analyst.
• Ability to manage stakeholders and navigate corporate structures.
• Experience in Digital delivery settings.

Responsibilities

• Lead Digital delivery ensuring alignment with Agile execution.
• Provide guidance to cross-functional development teams.
• Maintain project artefacts ensuring transparency.

Skills

Stakeholder Management

Communication

Agile Methodologies

Scrum Leadership

User Story Writing

Education

Relevant Certifications (CSM/PSM preferred)

Tools

Jira

Confluence

Job description

Project Manager/Technical Business Analyst - Digital Workstream *9 month FTC*

Job Introduction

Project Manager/Technical Business Analyst – Digital Workstream

Salary up to £60,000 per annum dependent on experience

London Hybrid

We are seeking an experienced Project Manager / Technical Business Analyst to lead Digital delivery in an Agile framework.

Following Saga’s recent announcement to partner with Ageas in early 2026, you will guide a cross-disciplinary development team, ensuring that business requirements are effectively translated into actionable deliverables, with timelines driven by the overarching programme.

In this hybrid role, you will guide a cross-disciplinary development team, ensuring that business requirements are effectively translated into actionable deliverables, with timelines driven by the overarching programme. While your primary responsibility will be Scrum leadership, you will also serve as a Technical Business Analyst when needed — writing technical specifications, mapping data flows, crafting user stories and defining acceptance criteria to drive successful implementation. The role will report into the delivery lead for Marketing & Digital and will be supported by the delivery lead for Technology.

We offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs. There will be an occasional need to collaborate for workshops in person in London or the South East.

Role Responsibility

• Lead Digital delivery, ensuring alignment between business needs and Agile execution.

• Provide guidance to a cross-functional development team, fostering collaboration and efficiency while aligning with developers from different teams who may have varying ways of working.

• Understand the design and monitor delivery progress of single sign on, Digital API’s and front-end changes.

• Identify and proactively manage dependencies between teams to ensure seamless execution.

• Remove impediments and navigate corporate structure in a fast-paced environment.

• Coach the development team to handle ambiguity while delivering with quality and timeliness

• Champion Agile best practices while adapting delivery approaches to program timelines.

• Maintain key project artefacts, ensuring transparency and continuous improvement.

The Ideal Candidate

• Proven experience as a Project Manager / Scrum Master / Technical Business Analyst in a Digital delivery setting.

• Excellent stakeholder management and communication skills.

• Ability to write clear, actionable user stories and define acceptance criteria.

• Proficiency in Jira, Confluence, or other Agile tools.

• Skilled at navigating corporate structure, competing priorities, working under pressure and managing ambiguity.

• Experience in Professional Services preferred, but not essential.

• Relevant certifications such as Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred, but not essential.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.