Project Manager - Service Delivery (ITSM)

Vallum Associates; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading organization in the energy sector seeks a Project Manager with strong Service Delivery and ITSM experience in London. This hybrid role (2 days onsite) involves planning and delivering key service management initiatives within an IT transformation programme. Ideal candidates will have proven expertise in project management and familiarity with ITIL frameworks. Immediate applications are encouraged.

Qualifications

• Proven experience as a Project Manager with significant Service Delivery or ITSM project ownership.
• Strong working knowledge of IT Service Management frameworks (e.g., ITIL).
• Experience in regulated sectors (e.g., energy, utilities, finance).

Responsibilities

• Lead the planning and delivery of the Service Management workstream.
• Define and implement a Service Operating Model.
• Provide clear reporting on risks, issues, dependencies, and progress.

Skills

Project management expertise

Service Delivery knowledge

ITSM practices

Stakeholder reporting

RAID management

Tools

ServiceNow

Job description

Job description

Contract Opportunity: Project Manager - Service Delivery & ITSM Focus

Location: London - Hybrid (2 days onsite per week)

Contract Duration: 6 Months

Industry: Energy & Utilities

Rate: INSIDE IR35

We’re working with a leading organisation in the energy and utilities sector that is seeking a Project Manager with strong Service Delivery experience to support a major IT transformation programme.

This role sits within the Service Management workstream and will focus on delivering business-critical service models and operating frameworks. Ideal candidates will combine project management expertise with a deep understanding of IT Service Management (ITSM) practices, particularly around service delivery design, implementation, and transition to BAU.

Key Responsibilities

• Lead the planning and delivery of the Service Management workstream within a large-scale transformation programme.

• Work closely with Service Delivery and ITSM stakeholders to:

• Define and implement a Service Operating Model across legacy and future-state platforms.

• Support the transition to BAU, ensuring ongoing support and operational readiness.

• Align supplier service models with internal frameworks and programme objectives.

• Own and maintain project governance artefacts including RAID logs, delivery plans, and status reports.

• Provide clear reporting on risks, issues, dependencies, and progress to senior stakeholders.

• Act as a key liaison between delivery teams, service managers, and external suppliers.

Required Experience

• Proven experience as a Project Manager with significant Service Delivery or ITSM project ownership.

• Strong working knowledge of IT Service Management frameworks (e.g., ITIL) and service transition practices.

• Hands-on RAID management, delivery tracking, and stakeholder reporting experience.

• Familiarity with ServiceNow is essential.

• Experience working in regulated sectors (e.g., energy, utilities, finance, etc.).

• Comfortable operating as a contractor, able to deliver results with minimal ramp-up time.

Please apply for immediate review!