Project Manager (Onboarding)

Nurtur; Derby; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A dynamic technology company in Little Eaton, Derby is seeking a Project Manager to oversee the delivery of SaaS solutions. The ideal candidate will manage multiple projects, coordinate across teams, and ensure high-quality client experiences. With strong organizational skills and project management experience, you will thrive in a dynamic environment. This position offers a hybrid working model and various employee benefits including generous leave, healthcare, and company perks.

Benefits

25 days holiday plus 8 bank holidays

Birthday Day off

Perk box

Health Shield cash plan

Death in Service Cover

Company Sick Pay

Bike to Work scheme

Casual dress

Qualifications

• Proven experience managing SaaS or software delivery projects.
• Ability to manage a high volume of projects.
• Strong organisational and time management skills.
• Excellent communication and stakeholder management skills.
• Familiarity with web technologies.

Responsibilities

• Own the end-to-end delivery of up to 30 active projects.
• Lead client onboarding and guide them through implementation.
• Create and maintain delivery forecasts.
• Facilitate internal and client-facing meetings.
• Collaborate with design and development teams.
• Support project troubleshooting including CMS configuration.

Skills

Project management

Communication

Organisational skills

Stakeholder management

Problem-solving

Education

Project Management certification (Agile, Scrum, PMP, or similar)

Tools

Monday.com

Jira

Asana

WordPress

Google Console

Job description

As a Project Manager at Nurtur Ltd, you’ll play a pivotal role in driving the successful delivery of our SaaS solutions. You’ll manage a portfolio of client projects, from onboarding and implementation to post-launch support, ensuring a seamless experience throughout the customer journey.

This role is ideal for someone who thrives in a fast-paced, enjoys working cross-functionally with developers and product teams, and is passionate about scaling processes that drive client success.

Key Responsibilities

• Own the end-to-end delivery of up to 30 active projects, ensuring on-time, high-quality launches.
• Lead client onboarding and guide them through implementation, customisation, and go-live.
• Create and maintain delivery forecasts, using tools like Monday.com to manage project schedules, capacity planning, targets, and work breakdown structures (WBS).
• Facilitate and contribute to internal and client-facing meetings, including sprint planning and delivery check-ins.
• Collaborate with design and development teams to define project scope, manage dependencies, and produce bespoke project briefs.
• Coordinate across departments to ensure technical deliverables meet client expectations and timelines.
• Support project troubleshooting, including Google Console/API key setup, debugging, and basic CMS (e.g., WordPress, Elementor) configuration.
• Develop repeatable systems and processes that improve forecasting accuracy and delivery efficiency.
• Provide post-implementation support and manage aftercare to ensure long-term client satisfaction.
  
  

Requirements

• Proven experience managing SaaS or software delivery projects, ideally within a related industry.
• Ability to manage a high volume of projects at various stages – onboarding, mid-cycle, and live support.
• Strong organisational and time management skills, with the ability to prioritise and pivot in a dynamic environment.
• Excellent communication and stakeholder management skills, both client-facing and internal.
• Proficient in project management tools like Monday.com, Jira, Asana, or similar.
• Familiarity with web technologies, including WordPress, Google Console, and Elementor.
• Experience working closely with developers and technical teams.
• Comfortable handling issues when projects go off-track – your solution-oriented and resilient under pressure.
• Project Management certification (Agile, Scrum, PMP, or similar) is a plus.
  
  

The Successful Applicant Will Receive And Have Access Too

• 25 days holiday plus the 8 bank holidays
• Birthday Day off
• Perk box
• Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
• Death in Service Cover
• Company Sick Pay
• Bike to Work scheme
• Hybrid working 60/40 split successful completion of post probation
• Casual dress
  
  

Reporting into: Head of Customer Delivery

Working hours: 37.5hrs (Monday-Friday 9.00am-5.30pm)

Location: Little Eaton, Derby