Project Manager, Municipal Justice

Tyler Technologies; Street; Remote; USD 53,000 - 89,000; Full time

Job summary

An established industry player is seeking a skilled Project Manager to lead the implementation of innovative software solutions. This role involves managing projects from inception to completion, ensuring that client needs are met on time and within budget. The ideal candidate will have a strong background in project management, exceptional communication skills, and a commitment to delivering outstanding customer service. Join a dynamic team where your expertise will help shape the future of municipal justice software, and enjoy the opportunity to work in a supportive environment that values professional growth and collaboration.

Qualifications

• Minimum three years of experience in project management or implementation.
• Strong organizational skills and ability to follow through on tasks.

Responsibilities

• Develop and manage project plans, ensuring timely delivery and budget compliance.
• Communicate project status and milestones to clients and internal teams.

Skills

Project Management

Customer Service

Communication Skills

Problem Solving

Analytical Skills

Negotiation Skills

Education

Bachelor's Degree

PMP Certification (in progress)

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

Job description

Project Manager, Municipal Justice

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The Project Manager successfully manages the implementation of Tyler software for new and existing accounts, from the contract signing through formal transition to the support department, on time and within budget.

Location

Lubbock, Texas | Lakewood, Colorado | Remote

Travel

10-25%

Responsibilities

• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
• Manage and assume accountability for all aspects of projects related to delivery of client software and services.
• Conduct planning sessions with the client's key functional leaders to create a series of documented management plans that specify the project plan and scope.
• May be responsible for ensuring assigned clients pay invoices in a timely manner and/or assist Tyler collections in obtaining payment for delinquent/past due accounts.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third party vendors or clients.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
• Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals.
• Maintain the project team's calendar commitments by keeping all project event information current.
• May identify add-on sales opportunities and manage contract addendum and purchase orders.
• Travel to client site as needed.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree, or comparable work experience.
• Typically a minimum of three years of experience as an implementation professional (or equivalent/like experience). Solid and proven project management experience essential.
• Work toward obtaining PMP certification and maintain status after certification.
• Software life cycle and enterprise software knowledge.
• Excellent planning, organizational skills and ability to follow-through until process are completed.
• Exceptional customer service skills.
• Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.
• Proficiency using computers and exposure to IT infrastructure components.
• Strong decision making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel and Project.
• Demonstrated ability to prioritize and complete multiple tasks in a fast paced, technical environment.
• Demonstrated ability to maintain a positive, professional attitude.
• Strong negotiation, conflict resolution, and persuasion skills.
• Valid driver's license.
• Ability to travel (estimated up to 25% annually).

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $53,081 - $89,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Apply Online

Requisition Number:2025-6828





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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.