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A leading SaaS company in London is seeking a Project Manager to oversee the client onboarding journey. You will lead project delivery, develop comprehensive plans, and optimize project risks. The ideal candidate should have at least 2 years of experience in project management, preferably in a SaaS environment, with strong communication skills. This role offers a flexible working culture and various benefits, including health and wellness packages.
Job Description
Project Manager (Maternity Cover)
Contract dates: 1st September 2025 - 31st August 2026
Location: Hybrid (1–3 days/week in our central London office)
Salary: £45000
OpenPlay is a global B2B SaaS company committed to creating technology for a healthier world.
Our cloud-based ecosystem empowers global leisure operators and health-driven organisations to streamlines operations, helping them engage millions of users in living active, healthy lifestyles with cutting-edge technology.
The Role
As our Project Manager, you’ll oversee and improve all aspects of the client onboarding journey, ensuring an unrivalled experience at this critical stage of our client lifecycle.
Reporting directly to our Head of Operations, this role will will optimise every process, communication, and touchpoint of our projects with our clients, understanding the positive impact successful onboardings and projects can have on client’s experience.
What you’ll be doing:
Lead end-to-end project delivery, through planning, execution, monitoring, and transition to BAU
Develop and manage comprehensive project plans, including clear goals, deliverables, timelines, and resource allocation
Identify, assess, and mitigate project risks by implementing proactive risk management strategies
Maximize the use of Notion as the central project management tool, continuously optimizing workflows, templates, dashboards, and task management
Serve as the main point of contact for all project communications, driving effective collaboration and stakeholder engagement
Implement and refine scalable onboarding frameworks, processes, and service standards
Leverage data and client feedback to analyze onboarding performance
What we’re looking for:
2+ years experience implementing a range of project management methodologies
Strong understanding of risk management principles and techniques to handle project changes
2 years’ experience (ideally in a SaaS company) in a comparable position, placing the client at the centre of decision-making
Strategic thinker with hands-on agile execution
Exceptional communicator and client relationship builder
Passion for health, sport, or social impact a big bonus
Why join us?
Flexible working culture
Central London office with onsite barista
Private health & dental (Vitality)
EV car scheme
Focus on wellbeing, inclusive culture & team socials
All the tools you need to thrive
At OpenPlay we live by our values: Proactive, Authentic, Considerate and striving for Excellence. Our values are important to us and we're looking for someone who will positively contribute to OpenPlay's culture.
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