Project Manager - Making Every Contact Count

Integrated Care System; Ipswich, Colchester; On-site; GBP 47,000 - 55,000; Full time

Job summary

A healthcare provider in the region is seeking a Project Manager to support the Making Every Contact Count initiative. The role involves collaborating with partners, overseeing project documentation, and ensuring health service delivery aligns with national guidelines. Candidates should have experience in clinical leadership and process improvement. The position offers a salary between £47,810 and £54,710 per annum and powers improvements in local patient care.

Benefits

Generous pension scheme

Training and development opportunities

Flexible working options

Access to NHS discounts

Qualifications

• Experience in management or clinical leadership within an NHS organization.
• Experience in managing process improvement initiatives.
• Experience of leading projects and matrix teams.

Responsibilities

• Drive the delivery of Making Every Contact Count (MECC).
• Network and liaise with health professionals for project support.
• Create project documentation in line with management principles.

Skills

Management skills

Clinical leadership

Process improvement

Project management

Change management

Education

Degree level or equivalent professional experience

Evidence of continuing professional development

Formal training in process change methods (LEAN, Six Sigma)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Go back East Suffolk and North Essex NHS Foundation Trust

Project Manager - Making Every Contact Count

The closing date is 14 August 2025

An exciting opportunity has arisen for a Project Manager to support with Making Every Contact Count (MECC) across ESNEFT. This post is Fixed Term/Secondment until 31st March 2027.

You will continue delivery on the roll out of Making Every Contact Count (MECC) trust wide, as outlined in the Health Inequalities Strategy. Working collaboratively with partners across the Integrated Care System (ICS) and putting patients at the heart our approach.

• To further develop the MECC approach across the Trust and community settings, in collaboration with our ICB and community partners.

To support, facilitate, monitor and improve progress of the MECC project outputs and outcomes

To support implementation of the projects contained within the Health Inequalities Programme by aligning with MECC and Quality improvement (QI) approaches.

ESNEFT Employees will be offered on a secondment basis.

Main duties of the job

• Working with the Clinical Leads, partner organisations and other key stakeholders to drive forward the delivery of MECC
• Network and liaise with health professionals and others within the Trust, providing specialist knowledge and expertise around MECC including advising the Trust's Executive Sponsor, Clinical Lead and clinical champions
• Create all project documentation as required in line with recognised project management principles, ensuring all aspects of the Project management best practices are met
• Support and attend the Trust's Inequalities Steering Group by providing progress updates on the MECC project. Attend Integrated Care System (ICS) meetings as required.
• Respond to and ensure the continuous development the MECC project is in line with national guidelines/policy and patient/staff feedback.
• Analyse public health and population management data to inform project plan development
• Contribute to the development of care pathways, clinical guidelines, protocols and procedures. Including, as needed, adaptations to patient documentation, template care plans and the electronic patient record templates

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

• Experience in management or clinical leadership within an acute NHS organisation
• Experience of managing process improvement initiatives
• Experience of leading projects and matrix teams
• Experience of working in a complex environment
• Experience of presenting to large and small groups including up to Board level
• Experience of leading change initiatives within an operational or clinical team
• Experience of leading projects at a Trust wide level

Qualifications

• Educated to degree level or with the equivalent professional experience
• Evidence of continuing professional development
• Formal training in process change methods e.g. LEAN or Six Sigma

Knowledge

• Demonstrable knowledge of process improvement methods and approaches
• Knowledge of health service management, including change and project management,
• Use of IT systems (e.g. Word, Excel, Outlook) - standard keyboard skills
• Understanding of the NHS and current agenda
• Demonstrable knowledge of service improvements, change management and project management
• Risk management and governance
• Knowledge of the Inequalities Agenda challenges within the Trust
• Financial procedures including budgetary management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust

£47,810 to £54,710 a yearper annum pro rata