Project Manager - ITIL Experience

Lord Search & Selection; Corsham; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Project Manager to oversee a Defence programme in Corsham. The role involves managing the project lifecycle, leading service transition activities, and engaging with key stakeholders. Essential skills include proven IT project management experience and strong ITIL knowledge. This position has a hybrid work model, requiring attendance on-site 2-3 days a week.

Qualifications

• Proven experience managing complex IT or software projects in a Defence environment.
• Hands-on application of ITIL within service transition projects.
• Experience with MOD stakeholders or similar organizations.

Responsibilities

• Manage end-to-end project lifecycle ensuring timely delivery.
• Lead service transition and ensure Operational Acceptance Criteria is met.
• Coordinate with stakeholders including Service Architects and suppliers.

Skills

ITIL knowledge

Project management

Stakeholder engagement

Risk management

Excellent communication

Education

ITIL certification

Prince2 or equivalent

Job description

Project Manager - Defence
Location: Corsham (2-3 days per week on-site, remainder remote)
Contract Length: 12 months
Rate: 550- 600 per day (Inside IR35)
Clearance Required: Active SC Clearance must be in place prior to starting

Overview:
We are seeking an experienced Project Manager with strong ITIL knowledge to support a large-scale Defence programme. The successful candidate will oversee the transition of services into the live environment, ensuring alignment with ITIL Service Management principles and Defence standards.

Key Responsibilities:

• Manage the end-to-end project lifecycle, ensuring timely delivery of workstreams in line with programme objectives.
• Lead service transition activities and ensure Operational Acceptance Criteria (OAC) is achieved.
• Engage and coordinate with key stakeholders, including Service Architects, PMs, suppliers, the Service Centre, and the Service Transition Board (STB).
• Ensure adherence to the Service Management Framework (SMF) and relevant ITIL processes (Change, Release, Incident, Problem, Configuration, etc).
• Identify, manage and mitigate project risks and issues, maintaining control over scope, quality, and resources.
• Prepare and deliver regular progress reports, project documentation, and governance artefacts.

Essential Skills and Experience:

• Proven experience managing complex IT or software projects within a Defence or highly regulated environment.
• Strong understanding and hands-on application of ITIL (preferably v4) within live service or service transition projects.
• Experience working with MOD stakeholders or similar government organisations.
• Excellent communication and stakeholder engagement skills.
• Comfortable operating in a hybrid environment, attending Corsham site 2-3 days per week.

Desirable:

• Previous experience with service onboarding or service acceptance in Defence Digital or similar programmes.
• ITIL certification.
• Prince2 or other project management qualifications.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.