Project Manager IRT Client Services (CSPM)

IQVIA Argentina; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming healthcare through data and science. As a Client Services Project Manager, you will be the main point of contact for clients, ensuring their needs are met throughout the study process. This role involves managing budgets, leading client meetings, and providing updates on study progress. Your expertise in project management, particularly with IRT or EDC systems, will be crucial in identifying risks and implementing improvements. Collaborate with a talented team to drive innovation in healthcare and make a meaningful impact on patient outcomes.

Qualifications

• Mandatory project management experience with IRT or EDC systems.
• Strong customer service ethic and excellent communication skills.

Responsibilities

• Act as main point of contact for clients during study maintenance.
• Manage study budgets and provide regular updates to clients.
• Investigate issues and manage them through to resolution.

Skills

Project management

Customer service

Communication skills

Risk management

Financial management

Tools

IRT systems

EDC systems

Job description

IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Client Services Project Manager (IRT):

Summary of Essential Job Functions:

• Act as main point of contact for the client during study maintenance
• Organise or participate in regular client meetings
• Respond to all client requests in a timely manner
• Manage study and program budgets, Change Orders (COs) as required
• Provide regular updates to client on study-related information
• Proactively review supply strategy for improvements and identify risks
• Periodically review study data to identify trends or issues
• Work with APM to author data change requests based on Client’s request
• Pre-approve data change requests as needed
• Coordinate the implementation and review of the data changes
• Review helpdesk tickets that get escalated from APM team
• Take appropriate actions to resolve the tickets as quickly as possible
• Initiate updates to helpdesk study guides
• Take leadership on study programs or client accounts to define standards, lessons learned, support sales, and be part of SME teams
• Work with APM to write study user guides
• Investigate issues and manage them through to resolution
• Provide peer-level training, mentoring of new hires and junior PM staff, and give formal technical training sessions
• May participate in Investigator meetings, bid defenses, quarterly business reviews with clients; and support both client and qualification audits
• Implement system change requests if needed
• Other related duties as required by business need

Our Ideal Candidate Will Have:

• Project management experience with IRT or EDC systems - mandatory
• Strong customer service ethic
• Excellent written and verbal communication skills
• Experience with risk and financial management

PLEASE SUBMIT YOUR CV IN ENGLISH!

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com