Project Manager - Interactive Response Technology (IRT)

ICON; Reading; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Retirement planning

Life assurance

Employee assistance programme

Flexible benefits

Job summary

ICON plc, a leading healthcare intelligence and clinical research organization, seeks an experienced Interactive Response Technology (IRT) Project Manager to lead the delivery of IRT projects for clinical trials. You will manage scope, timelines and finances while maintaining strong client relationships from study initiation through closeout.

Collaborating with cross-functional teams, you will ensure adherence to ICH-GCP and regulatory requirements, drive process improvements, and deliver

Qualifications

• Bachelor's degree in Life Sciences, Project Management, Business, IT, or related field.
• Experience managing Interactive Response Technology (IRT) projects in clinical research or CRO industries.
• Strong knowledge of ICH-GCP and regulatory requirements for IRT systems.
• Proven ability to lead cross-functional, matrix teams and manage multiple projects.
• Excellent project planning, organizational, and problem-solving skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently in a fast-paced, client-focused environment.

Responsibilities

• Take ownership of IRT projects from initiation through closeout.
• Ensure deliverables meet schedule, budget, and quality standards.
• Manage relationships with clients, clinical teams, and internal stakeholders.
• Provide proactive communication and project guidance.
• Work independently to manage multiple projects and priorities.
• Identify and manage project risks with mitigation strategies.
• Monitor project financials including revenue, forecasting, change orders and profitability.
• Ensure compliance with GCP, regulatory requirements, SOPs, and quality processes.
• Drive continuous improvement of processes and tools.
• Provide accurate project status reports to clients and leadership.

Skills

Project management

IRT experience

Cross-functional teams

Communication skills

Regulatory knowledge

Education

Bachelor's degree in Life Sciences or related field

Job description

Project Manager - IRT

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are seeking an experienced and motivated Interactive Response Technology (IRT) Project Manager to join our growing team. This role is responsible for leading the successful delivery of IRT projects for clinical trials, ensuring projects are delivered on time, within budget, and to the highest quality standards.

The successful candidate will serve as the primary point of contact for clients and clinical teams, working collaboratively with cross‑functional teams to manage project scope, timelines, risks, and financial performance while maintaining exceptional client relationships from study initiation through to closeout.

What You Will Be Doing:

• Take full ownership and accountability for the successful delivery of assigned IRT projects from initiation through closeout.

• Ensure project deliverables are completed on schedule, within budget, and meet agreed quality standards.

• Build and maintain strong, trusted relationships with clients, Clinical teams, and internal stakeholders.

• Act as the primary contact, providing proactive communication and expert project guidance.
• Work independently to high levels of utilization while effectively managing multiple projects and competing priorities.
• Identify, assess, and proactively manage project risks, developing mitigation strategies to minimize project impact.
• Monitor project financials, including revenue, forecasting, change orders and profitability.
• Ensure compliance with GCP, regulatory requirements, company SOPs, and quality management processes.
• Drive continuous improvement by identifying opportunities to enhance processes and tools.
• Provide accurate project status reporting to clients and internal leadership.

Your Profile:

• Bachelor's degree in Life Sciences, Project Management, Business, Information Technology, or a related discipline; an advanced degree is desirable.
• Demonstrated experience managing Interactive Response Technology (IRT) projects within the clinical research, pharmaceutical, biotechnology, or CRO industry.
• Strong understanding of clinical trial processes, ICH‑GCP, and applicable regulatory requirements governing IRT systems.
• Proven ability to lead cross‑functional, matrix teams and successfully manage multiple concurrent projects.
• Excellent project planning, organizational, and problem‑solving skills, with a proven track record of delivering projects on time, within budget, and to agreed quality standards.
• Demonstrated expertise in risk management, issue resolution, change control, and stakeholder management throughout the project lifecycle.
• Excellent communication, presentation, negotiation, and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Ability to work independently, exercise sound judgement, and make informed decisions in a fast‑paced, client‑focused environment.
• Strong commitment to quality, compliance, continuous improvement, and delivering an exceptional customer experience.

• #LI-CL1

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well‑being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24‑hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well‑being.
• Life assurance
• Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply